Sprout SocialReviews of sproutsocial.com

You have to pay with the lowest plan: 20.00 for only 1 week of usage and a maximum of 50 applications. The programs AI system took over 10 minutes to generate a custom fit resume including tailoring the company questions your respond to. The Ai is not sophisticated. When searching for companies in the search bar only 3 companies appear that are not even matching your degree you trained for. The sprout app is more tedious and more unnecessary work with app tasks just to send a resume, They claim that you can submit to many companies at the same time, but I did not happen to have this feature, which was one of the main reasons I decided to try sprout app. I DO NOT RECOMMEND this app until they upgrade their features and actually serve the public with their app. Its deceptive and really was not any help at all.

Sprout offers a 1 month free trial including most features. Sounds good right? Well, when your rep reaches out /she was really nice/, and you decide to sign up, they charge your card immediately and if you ask about the free trial? Well, it’s an “I am sorry, once you sign up for a subscription there is no more trial”. The so called special lower price is $499 if you go with a monthly payment. The platform is good but you need plenty of time to learn it. Scheduling was confusing, you can’t post on Instagram through Sprout to create a reel the way you can on IG. You can’t add music while posting, it has to be edited with Final Cut or similar creating a video and then post it. I lost my card so the second month I did not pay on the date I supposed to because my new card did not arrive on time. I started to receive messages daily, sometimes twice like “if you don’t pay by the end of the month your platform will not allow your team to access features”,.. my plan started in the 12th but o was cut off by the 24th. Plenty if daily warnings etc. so second time I didn’t pay on time to see how “customer service” works. Same thing happened. I ended up cancelling my subscription because there are alternatives. After cancelling I asked for the report on the accounts I used Sprout on but they said: Sorry to inform you but data can be downloaded only while you are a member… so I paid $1000 ISD for two months and having no data available. While the features are good, my overall experience is negative and won’t recommend Sorout as I found alternative options for way less. Make sure you ask about the ful 39 days trial because you will be learning a full 30 days to be able to use the platform efficiently. I do not have time to spend on endless tutorials and constantly reach out to their support team /you will too/. The reps were really nice but the platform does not worth the money.

We have been using Sprout Social for 3 years, but recently we have noticed two undesirable behaviours. The cost of the service is going up and the quality is going down. At the moment we are struggling to post meta on almost 90% of our scheduled posts. You can get a better service for a fraction of the cost

many spam posts cannot be deleted, which is not ok

Beware: in order to downgrade or cancel, you're forced to chat with a customer service rep. That rep then won't be able to downgrade you and will "put you in touch with the customer success team." Just seems like a poor user experience in an effort to prevent revenue loss.

I had my contract for services voided before it began because my sales representative/point of contact had provided poor customer service about a hospital stay for myself snd my elderly father, for whom I am responsible as well. I came back from the hospital to a list of snide emails from this condescending little person. I decided this was not the type of person I wanted to work with even though I really enjoyed/