Sprouts Farmers MarketReviews of sprouts.com

Well, yet another bad review for Sprouts! They need to make some serious improvements in all areas or they will find themselves out business in coming years. I shopped at the Elk Grove store today and had an issue while buying a gift card for $89.99 worth $100 to apply toward my groceries. The unknowledgeable, incompetent clerk said she “knew all about it” when I asked her, then asked me to input my card and ended up charging me for my groceries AND $89.99 gift card without applying it to my $121.00 worth of groceries. I asked if she could fix it, but she didn’t know how, so she called a manager who after looking at the transaction, told me she couldn’t and it was “done.” I was stuck not knowing what to do as there was a long line behind me. So I was forced to leave with $89.99 more than I had expected to purchase and also didn’t get my expected $10.01 discount. I was very unhappy with the way they refused to undo this mistake. My son, who is a supervisor at Sam’s Club said this was a transaction that could have easily been undone by completely refunding the whole $211.00, having me re-purchase the $89.99 (worth $100.00) gift card, and applying it to my $121.00 grocery charge. Then I could have left with my discount of $10.00 and paying only $111.00 rather than spending an extra $89.00 with unused gift card for a future date. Totally unacceptable practice for a business to pull on a customer.

I generally have a good experience shopping here but the online ordering process needs to tighten up. The inventory in the store should coincide with the online catalog. Two of the major items I needed to purchase, this the reason I did delivery in the first place are not available. So I still have to go out to a different store and get it. What’s the point? The shopper advised me that most of the shelves were empty. I won’t be ordering from here again.

I have been shopping here for 6 years+ and it has become consistently worse. The fruits and vegetables must be very closely examined because they are generally at the end of their cycle. The berries are ALWAYS rotten and the so-called fresh greens and produce never lasts more than a day in the refrigerator at home. The pre-order system is a joke! I ordered an organic turkey for Thanksgiving a month in advance and 2 days before Thanksgiving they called me and told me they didn't have one for me and asked, "if I would take an all-natural turkey instead cause their supplier shorted them"...so who got mine? Really?! You actually said that out loud and expected me to feel OK about being pushed off?!When I went to pick it up I waited in a long line despite a pre-scheduled pick up time, then, they couldn't find the turkey without a hassle. Subsequently, it wouldn't ring up at the register, although I had already pre-paid for it. I was supposed to get a refund for the price difference between the organic and all natural but they couldn't figure it out. The management is completely incompetent! NEVER-EVER do they have enough cashiers available for checkout. It is ALWAYS an inordinate wait in a long and slow line with nearly all the cashier stations closed. If you're lucky there may be 2 open. Most of their products are overpriced, especially anything they deem"specialty" or "organic". You can buy practically everything else for half the price at COSTCO or Albertson's just across the way. It's really too bad that they've failed to respond to any suggestions offered no recompense and actually don't seem to care a bit. The "COVID-EXCUSE"doesn't hold up...they've sucked for years and now suck even worse. Despite Whole Foods prices, I now shop (selectively) there because it is, in reality, NOT MORE EXPENSIVE if I have to throw out half of what I buy at Sprouts anyway.

I bought two small turkey thighs and two packages of shoulder lamb chops at Sprouts in Tustin Market Place today. I had to wait for the turkey thighs to be packaged and because they were given to me in an opaque plastic bag didn't look at the price until I got home. I was charged $4.99 a pound for the thighs. Gelson's is selling whole turkeys for $1.99 a pound. I've never paid so much for turkey thighs. I slow baked two of the lamb chops today for dinner as I normally do with tomato sauce, onions and sliced russet potatoes. The lamb chops were tough and very fatty. Normally when cooked in this manner the lamb falls off the bone. Sprouts has very high prices and it seems the quality of its meat has declined. The two turkey thighs cost me $8. I won't be going there again.

I shopped at Sprouts Westwood Blvd, Los Los Angeles. Whilst there, I used the men's restroom and was appalled at the state that it was in. The flush wasn't working and there was excrement plastered on the back of the bowl and up the wall and the bowl was full of sewage and paper. I was going to speak to a staff member about it but refrained from doing so, because there is no way that the restroom had been properly cleaned for some time and I always think that the state of a store restroom indicates the store's attitude to hygiene in general - especially if it's a food store. It also says a lot about the company's attitudes to protecting its customers against contamination which may cause illness - putting profit before protecting customers.