Ruth
Discrimination & Bad Behavior from Store to Corporate
My partner and I went to a Sprouts store to do a simple return. We had bought too much coffee and wanted to simply return it. The cashier was hesitant and said she couldn't return it even though we had the receipt, and was purchased within a couple of days. Nothing was wrong with the bag. She then went to ask the head cashier (Batitste) even though I feel like he was not using his real name. He had a hard time explaining why he couldn't return it. He then said it was at his discretion-so pretty much just because. He was the only white person amongst us, and it really felt like he was utilizing that to his benefit and satisfaction. I had emailed customer service about it and didn't get a response until I had emailed a 2nd time 5 days later. Laura wrote back for further review on the incident and that I would be contacted. That has not happened. I waited about 5 days, and decided to call their corporate office to speak to someone higher who could do something about the matter. When I got to the operator, she obviously had a didn't care attitude, and wanted to get me off the phone to do whatever was more important for her. I left a message to a Laurie who is Laura's supervisor, and have not heard ANYTHING. This incident happened on Easter, the 4th. It has been well over a week since anyone has done anything about the incident. This is really showing how they run their company, down to even the operator. I get the sense that that kind of behavior, bad attitude, and discrimination is more than ok. If it is, then I will definitely be shopping somewhere else.


