Blaze N.
Great UX/Poor service
Great UX, terrible customer care. Can’t even imagine how to describe to you the slow careless nature of these Chatbot workers. And since I can’t post a reply I’ll make an edit - you can see below where spritz disregards the issue at hand - poor support. As a note spritz. You can improve your service by adding labels that aren’t misleading so we know who and what we are speaking to in your chat portal - ai or person, and the time, date and other relavant info. I’ve had both of my tickets opened handled by a person who interjects between the “ai” messages. More communication, faster. PLEASE. I remind you that I CHOOSE spritz as my crypto card. I LIKE the idea of cutting you guys a couple dollars from my purchases now and then. Granted that you allow me to make purchases to begin with
Response from Spritz FinanceJun 30, 2026
Hi Blaze, we’re sorry to hear that your experience left you feeling this way. Your card top-up issue has since been resolved. While the issue occurred outside of our support hours, our team investigated it as soon as we were back online (Monday through Friday, 9:00 AM to 5:00 PM ET), prioritized it internally, and worked with our engineering team to resolve it promptly. We understand that waiting for a resolution can be frustrating, and we appreciate your feedback. We’re continuously working to improve both our product and our support experience.


