Brannon
Won’t stand by their own e-mail
I’m not so happy with the customer service I received. I got the 25 dollar bonus but didn’t know I needed to use it right away. I kept getting emails and the day I got the last day you have 12 hours to use your bonus I tried to use the bonus and it was gone. They informed me that they had changed it to 72 hours. I understand if it’s 72 hours that’s fine but the fact that I received 3 or 4 emails about the bonus after the 72 hours. They should’ve been more upfront about the time frame or not send out emails if they won’t stand by the email. It’s less about the $25 and more about the principle I work in the oilfield and if a salesman sends out an email or gives a wrong price we have to stand by that just because it’s the right thing to do.
Response from Spritz FinanceJan 29, 2025
Hi Brannon, I understand your frustration, and I appreciate you sharing your experience. The bonus expiration was updated to 72 hours to keep things fair for everyone, and we sent multiple reminders before it expired. I get that the timing of the emails may have been confusing, and I’ll share that feedback with the team. We appreciate you being part of Spritz, and if there’s anything else I can help with, let me know. Best, The Spritz Finance Support Team