SprinlyReviews of sprinly.com

Response from SprinlySep 16, 2022

Thanks for your support and enthusiasm, Steve 😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I am sorry you have experienced some broken containers, that is just not up to our standards at all. We have actually started to pouch most of our sauces and dressing so we are excited about that and that should definitely eliminate this issue, but do let us know if you experience this in the future. We always want you to have an excellent delivery and experience. We appreciate you ❤️ Kindly, Rachel

Response from SprinlySep 17, 2022

Hi there, Thank you so much for leaving this feedback for us, and I am so sorry to hear that the rubber bands didn't help contain your meals to the effect that we had hoped. I do have some good news, we have actually just partnered with a new company that is providing us with much better lids for our meals, and we are confident that our new lids will help to ensure that your delicious meals arrive to you in a beautiful state with no lid mishaps and that they are ready to be enjoyed. Again, thank you so much for your feedback and review! As a young business, we know that feedback is vital to our success in the business, so we appreciate it more than you know! Kindly, Em

Response from SprinlySep 17, 2022

Hi there, We received your review from our weekly survey and wanted to check in and say thank you so much for your kind words and support. As a young business, it is always great to hear from our amazing clients, and it fills our hearts with joy that you love your meals and that they work well in your daily lifestyle. Also, I do have some good news! We actually just partnered with a new company that is providing us with new and better lids. We are confident that this will ensure that your meals are delivered beautifully and ready to be enjoyed. We are so glad that we can continue to create and send healthy meals that you love! Thank you so much! Kindly, Em

Response from SprinlySep 17, 2022

Hi Bob, Thank you so much for the amazing review! We love getting to chat with our amazing clients (you)! I'm happy that you're enjoying your meals and that you're able and willing to give us a call whenever you need our help. We are always here and ready to help with anything that you need. It is always a pleasure to speak with you. I hope you have a great weekend! Kindly, Em

Response from SprinlySep 18, 2022

Hi Sherry, Thanks for taking the time to leave us a review. I'm SO so sorry for the trouble with your meals lately! This is actually something that we've been speaking with our supplier about because we've seen this happen too many times over the past few weeks. In fact, we sent a sample of their lids back to them, along with some photos from a handful of other clients, and they are analyzing those lids now. We're even asking for a new lot of lids to be shipped to us right away, so hopefully, you'll see this issue eliminated very very soon. In the meantime, we're rubber-banding a variety of meals that this has happened to, and we're hoping that this takes care of the problem in the interim. We also omitted our zucchini noodle dishes and replaced that with our gluten-free pasta due to this issue. I am so sorry that it affected your experience. Our ice packs are designed to keep meals cool through transit, even if they are thawed they should still keep our meals cool to the touch, but please let me know if you have ever had a warm delivery. We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Beth, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Allison, and for taking the time to leave us a review 😄 I have spoken with our Logistics Manager and I wanted to let you know that we can actually switch you to an even more expedited shipping for the warm summer months so that your meals are shipped overnight. This way, we can always guarantee you receive your meals fresh and cool. We're happy to do this at no additional cost to you so you can enjoy our delicious meals! Please let me know if this is something you would like and I would gladly make that happen for you! We appreciate you ❤️ Kindly, Rachel