Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes reviews

520 approved reviews, newest moderated first

Tammi M.
Oct 22, 2026
Where is my bag
Where is my bag? It’s been a long time and you’re asking for reviews but I don’t have the bag!
Response from Spring Step ShoesOct 22, 2026
Hi Tammi, Thank you for taking the time to leave a review regarding your recent experience with us. We’re truly sorry that we did not meet your expectations. We sincerely apologize for the delay in receiving your handbag. We understand how frustrating it must be to wait for your order, especially when you’re receiving requests to leave a review before your package has arrived. We completely understand your disappointment and are sorry for the inconvenience. Our team will reach out to you separately by email to assist you and work toward resolving this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best Regards, Yve Spring Step Shoes Customer Care Team
Report
Bunny B.
Oct 21, 2026
Customer service
Customer service
Response from Spring Step ShoesOct 22, 2026
Hi Bunny, Thank you so much for your 5-star review! We truly appreciate your kind feedback about our customer service. It means a lot to our team to know we could provide you with a positive experience. Thank you for choosing Spring Step Shoes! Laura Spring Step Shoes Customer Care Team
Report
Jean
Oct 21, 2026
Comfort and quality
These boots are made very well and when I needed a larger size in the can can boot they made it very easy to exchange them. I love both pair !
Response from Spring Step ShoesOct 22, 2026
Hi Jean, Thank you for your 5 Star review! We’re so happy to hear that you love both pairs of your boots! It’s wonderful to know that you’re pleased with their quality and that the exchange process for a larger size was easy and convenient. We want you to feel confident and comfortable with your purchase, and we truly appreciate you choosing Spring Step! Your feedback is greatly appreciated, and we're pleased that you are enjoying your boots. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Report
Karen B.
Oct 21, 2026
Love the look
Love the look, very comfortable
Response from Spring Step ShoesOct 22, 2026
Hi Karen, Thank you for your 5 Star review! We’re delighted to hear that you love the look of your shoes and find them so comfortable! We believe great style and comfort go hand in hand, and it’s wonderful to know you’re enjoying both. Thank you for choosing Spring Step and for sharing your experience with us! Your feedback is greatly appreciated, and we're pleased that you are enjoying your shoes. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Report
Pat from T.
Oct 21, 2026
The quality seems very good
The quality seems very good. I like the originality of the designs. The only reason I did not give 5 stars is because they run at least a size too small. I still buy them and try for another size. They do have a great return policy.
Response from Spring Step ShoesOct 22, 2026
Hi Pat, Thank you for your 4-Star review! We’re so glad to hear that you appreciate the quality and originality of our designs! We’re sorry to hear that you’ve experienced sizing challenges, and we understand how important it is to find the right fit. Our shoes are designed on European lasts, so fit can vary by style. We appreciate your continued support and are happy to hear that our return policy has made shopping with us easier. Your feedback is greatly appreciated, and we're pleased that you are enjoying your shoes. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Report
JoAnne M.
Oct 21, 2026
Even though I was not able to wear the…
Even though I was not able to wear the shoe because of my narrow foot. The process of my return was exemplary. Thank you for for extraordinary customer service
Response from Spring Step ShoesOct 22, 2026
Thank you so much for your kind words and 5-star review, JoAnne! ⭐ We’re sorry the shoes weren’t the right fit for your narrow feet, but we’re delighted to hear that your return experience was smooth and that our customer service team took great care of you. Your satisfaction means so much to us, and we truly appreciate you giving Spring Step the opportunity to serve you. We hope to find the perfect fit for you in the future! 💖
Report
Jan M.
Oct 21, 2026
Shoes are amazing
Shoes are amazing. Beautiful, unique, quality materials. Buying online is simple and shipping is always prompt.
Response from Spring Step ShoesOct 22, 2026
Hi Jan, Thank you for your 5 Star review! We’re thrilled to hear that you love our beautiful, unique designs and quality materials! It’s wonderful to know that you’ve also had a smooth online shopping experience and consistently prompt shipping. Your support means so much to us, and we’re grateful to have you as part of the Spring Step family! Your feedback is greatly appreciated, and we're pleased that you are enjoying your shoes. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Report
Nan
Oct 21, 2026
The package arrived intact
The package arrived intact, and the shoes were packed nicely but it took quite a while before I received them,
Response from Spring Step ShoesOct 22, 2026
Hi Nan, Thank you for your 4 Star review! We’re glad to hear that your package arrived safely and that your shoes were nicely packed. ❤️ However, we’re sorry that delivery took longer than expected. We understand how important timely delivery is and appreciate you sharing your experience with us. Your feedback helps us identify areas where we can improve. Your feedback is greatly appreciated, and we're pleased that you are enjoying your shoes. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Report