Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes reviews

Showing 17 reviews with 3 stars · Clear filters

Debra L.
Oct 24, 2026
Ran narrow.
Ran narrow.
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The Printing Pros _ K.
Oct 23, 2026
I have purchased many pairs over the…
I have purchased many pairs over the years but the quality has seriously declined. I sent my last two purchases back.
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Anonymous
Aug 8, 2026
My sandals arrived with a buckle…
My sandals arrived with a buckle missing on the left shoe. It was decorative only, so I removed the buckle from the other shoe so that they match. But was a little disappointed that they would send me a defective pair of shoes
Response from Spring Step ShoesAug 9, 2026
Thank you for your feedback, and we’re very sorry that your sandals arrived with a missing buckle. We strive to deliver top-quality products, and we regret the oversight in this instance. Even though you were able to modify them, we'd love the opportunity to make this up to you. Please contact our support team at 1-877-444-6703 or [email protected] so we can assist you. Laura Spring Step Shoes Customer Care Team
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Tina
May 2, 2026
I ordered 2 pair of shoes only to have…
I ordered 2 pair of shoes only to have one pair canceled by you all and that was very disappointing. The pair I did receive was very comfortable and that made the cancellation of my second pair even more disappointing. I do not usually pay this much money for a pair of shoes much less pay for shipping but I did this time and I don’t really feel like it was worth it.
Response from Spring Step ShoesMay 4, 2026
Hi Tina, We're so sorry — a cancellation after you'd already placed your order and paid for shipping is genuinely frustrating, and we understand why this experience fell short of your expectations. We're glad the pair you received was comfortable, but we know that doesn't erase the disappointment. Please reach out to us directly at [email protected] so we can look into what happened and see what we can do for you. We appreciate your honesty and hope to do better by you. The Spring Step Shoes Team
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Yaya
Oct 31, 2025
Shoe selection is great; service needs improvement
Shoe selection is great. Prices are not and I'm fully aware that you get what you pay for. However, you are charged to have the option of a "Free Return" which is misguided at best. I needed to return a couple of items and loved the online process until it wouldn't generate a return label. I called and was greeted by a very helpful woman, but she had to email me the return label. These should be emailed to the customer upon completion of the online return process for the customer's ease and backup that the process worked.
Response from Spring Step ShoesOct 31, 2025
Hi Yaya, Thank you for your review. We appreciate your thoughtful feedback and are glad to hear you found our shoe selection and customer service team helpful. We’re sorry, however, for the confusion and inconvenience you experienced during the return process. Your comments regarding the “Free Return and Package Protection” option and the return label process are very helpful, and we’ll be sharing them with our team to help improve clarity and convenience for our customers moving forward. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team
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Carol C.
Oct 31, 2025
Beautiful product, trying sales person
I would like everybody who is able to, to have a job but the sales person was not able to manage (she is the only one). Need a more vibrant person
Response from Spring Step ShoesOct 31, 2025
Hi Carol, Thank you for your review. We appreciate you taking the time to share your experience and feedback with us. We’re sorry to hear that your interaction did not meet your expectations, and we’ll be sure to share your comments with the appropriate team to help us improve our service. Your input is valuable to us, and we hope to have the opportunity to provide you with a more positive experience in the future. Best Regards, Yve Customer Care Team
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Barry R.
Oct 29, 2025
The delivery date has become later…
The delivery date has become later three times and the order still hasn’t arrived
Response from Spring Step ShoesOct 29, 2025
Hi Barry, Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations. If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers. Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
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Debra M.
Oct 28, 2025
The boots that I ordered looked like…
The boots that I ordered looked like they may fit a wide calf. There is very little stretch in the portion that I thought may work for a wider calf. That stretchy portion barely moves. Returning them.
Response from Spring Step ShoesOct 28, 2025
Hi Debra, Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations. If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers. Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
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