Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes reviews

Showing 24 reviews with 1 star · Clear filters

KJ
Oct 24, 2026
Unsatisfied
Inferior defective products and inability for quick satisfaction on resolution
Report
Joan P.
Oct 24, 2026
I have a high instep
I have a high instep. Was not able to even get my foot in. The fabric of the sneaker was just okay. I appreciate that I was able to return without much trouble. Thank you for asking my opinion
Report
Diana
Oct 24, 2026
I still haven't received the package!
I still haven't received the package!
Report
Scott P.
Oct 24, 2026
Shoes were received damaged and appear worn
I have been ordering Spring Step shoes for over 10 years. Most of them last for years. This last pair I received looks like they have been previously worn. Cracked and missing leather on the top of the shoes! Where was the quality control on this pair. Very disappointed that I have to go through the hastle of returning and hoping I get a refund because I wasn't the one that damaged these shoes.
Report
Rebecca
Oct 24, 2026
I ordered three pairs of shoes
I ordered three pairs of shoes. Got one pair on 10/19/26. FedEx was to deliver the other two on 10/22/26. They did not. My credit card statement came yesterday with my charge for the 3 pairs of shoes even though I only have one pair. Spring Step has been paid and I do not have the shoes I paid for earlier.
Report
Ernestine C.
Oct 22, 2026
Poor quality
Poor quality. I don't appreciate being sold man-made shoes.
Response from Spring Step ShoesOct 25, 2026
Hi Ernestine, We're sorry to hear that you were disappointed with the quality of your shoes. We understand how important it is to feel happy with your purchase, and we appreciate your feedback. Please feel free to reach out to our Customer Care Team at [email protected] so we can better understand your concerns and assist you. Laura Spring Step Shoes Customer Care Team
Report
Tammi M.
Oct 22, 2026
Where is my bag
Where is my bag? It’s been a long time and you’re asking for reviews but I don’t have the bag!
Response from Spring Step ShoesOct 22, 2026
Hi Tammi, Thank you for taking the time to leave a review regarding your recent experience with us. We’re truly sorry that we did not meet your expectations. We sincerely apologize for the delay in receiving your handbag. We understand how frustrating it must be to wait for your order, especially when you’re receiving requests to leave a review before your package has arrived. We completely understand your disappointment and are sorry for the inconvenience. Our team will reach out to you separately by email to assist you and work toward resolving this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best Regards, Yve Spring Step Shoes Customer Care Team
Report
Codi H.
Oct 21, 2026
I am still awaiting receipt of the gift…
I am still awaiting receipt of the gift card purchased. I have no idea what could take so long to deliver an electronic gift card via email. This was purchased as a gift and receipt of the gift is delayed due to receipt of the emailed gift card.
Response from Spring Step ShoesOct 21, 2026
Hi Codi, Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your experience with a 1-star review, and we’re truly sorry that we did not meet or exceed your expectations. We’re especially sorry for the delay in receiving your electronic gift card, particularly since it was purchased as a gift. We understand how frustrating this must be and sincerely apologize for the inconvenience. Our team will reach out to you separately by email to assist and help resolve this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best Regards, Yve Spring Step Shoes Customer Care Team
Report