Spring Step ShoesReviews of springstepshoes.com

Response from Spring Step ShoesOct 22, 2026

Thank you so much, Judy, for your wonderful review! ❤️ We’re thrilled to hear that you absolutely love your red multi L’Artiste JAZZBERRY shoes! It’s wonderful to know they’re not only gorgeous but comfortable, too. ☺️ We love that you’re receiving so many compliments and adding to your collection of L’ARTISTE and Spring Step favorites! Thank you for being part of our Spring Step family. We truly appreciate your support and hope you enjoy every stylish step! 👡✨

Response from Spring Step ShoesOct 21, 2026

Hi Codi, Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your experience with a 1-star review, and we’re truly sorry that we did not meet or exceed your expectations. We’re especially sorry for the delay in receiving your electronic gift card, particularly since it was purchased as a gift. We understand how frustrating this must be and sincerely apologize for the inconvenience. Our team will reach out to you separately by email to assist and help resolve this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best Regards, Yve Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 8, 2026

Hi Reyna, Thank you for your 5 Star review! We’re thrilled to hear that you find our shoes well made and beautiful, and that our Customer Service team made your return process easy and straightforward. We’re also happy to hear that you decided to keep two of the four pairs you ordered! We truly appreciate you sharing your experience and your kind words about our Customer Service team. Your feedback means so much to us, and we’re glad we could make the return process as smooth as possible. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 8, 2026

Hi Mary, Thank you so much for your wonderful review! We’re so happy to hear you’re enjoying the quality of your shoes and that your order arrived quickly. We truly appreciate your support and hope you enjoy every step! Laura Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 8, 2026

Hi DeeDee, Thank you so much for your wonderful review! We’re delighted to hear that you love the color and perfect fit, and that Spring Step continues to be a great choice for your needs. We truly appreciate your support and hope you enjoy every step in your new shoes! Laura Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 8, 2026

Hi Janice, Thank you for your kind review! We’re so glad to hear you’re happy with the quality and that your order arrived quickly. We truly appreciate you choosing Spring Step Shoes! 💕 Laura Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 7, 2026

Hi Elaine, Thank you for your 5 Star review! We’re thrilled to hear that you find your shoes beautiful and well made. We truly appreciate your continued support and are so happy to know that you’ve had such a positive experience ordering from Spring Step over the years! Your feedback is greatly appreciated, and we're pleased that you are enjoying your shoes. If there is anything else that we can assist you with, please do not hesitate to reach out. We're always happy to help! Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team

Response from Spring Step ShoesOct 5, 2026

Hello Angela, We’re very sorry to hear about the issues you experienced with both pairs of your Spring Step shoes, and we understand your frustration. We have responded to your Trustpilot review publicly, as well as to the email you sent directly to our Customer Service department on October 2nd. We’re currently awaiting your reply so that we can gather the additional information needed and assist you further. We truly appreciate you bringing this to our attention and hope to have the opportunity to make this right. We look forward to hearing back from you. Spring Step Shoes Customer Care Team Hi Angie, Thank you for bringing this to our attention. We are so sorry to hear about your experience with the heel caps on your shoes—this is certainly not the quality standard we aim to provide. We would love the opportunity to make this right for you. Please reach out to our Customer Service team at [email protected] with details about your shoes or your order information so we can assist you with a replacement or resolution. We truly appreciate your feedback and hope to have the chance to restore your confidence in Spring Step Shoes. Laura Spring Step Shoes Customer Care Team