CAROLYN C.
Unfortunately…
Unfortunately, the quality of the shoes have gone down while the prices have gone up. The photographs are good but once you get the product it’s disappointing. I’ve been shopping with Spring Step shoes since 2017 and loved the quilted padding and quality leather they had in their shoes, I felt energetic and could play basketball ball in them if I wanted. I still have a pair that I’m going to re-soled. I worked in retail before the pandemic and was on my feet 12-14 hours a day and had no problem. I have ordered two pairs of boots from them in the last year and they are both terrible. They are made of PU and rub on the sides and at the toe, very uncomfortable. Unfortunately I’ve already worn them so can’t return them, so I will be donating them to charity. I think the only shoes that might be worth buying are from L’Artiste. Delivery is always quick.
Response from Spring Step ShoesOct 17, 2025
Hi Carolyn, Thank you for taking the time to share your honest feedback. We truly appreciate your loyalty and the many years you’ve supported Spring Step Shoes. We’re very sorry to hear that your recent purchases did not meet the quality and comfort you’ve come to expect from us. Your comments regarding the materials and fit have been shared with our product development team for review, as we are always striving to improve our styles while maintaining the comfort and craftsmanship our customers value. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team