Spring Health - Springhealth - Springhealth.comReviews of springhealth.com

Charged me without my permission and without notification (going against policy to do this) and refused to refund until my provider explicitly said I wanted a refund, even though she waived the fee I was originally charged for, so the money was just sitting as a balance on my account. Despite numerous requests for formal complaints, they refused to acknowledge this or rectify the situation that is now going on two weeks of barely any response.

Went this morning for my appointment. 10:00 Booked in earlier as I arrived. Waiting waiting it’s already 20 past no one. I went to reception saying I booked and waiting for still. I had go to work as well. Took my details first thing you not on the patience list. Then after checking again doctor been call you twice 😠 excuse me I didn’t heard anyone call me by my name or surname. Other women in reception said apparently they system not working so doctors coming calling by names well not my problem but no one didn’t call me so back to sitting there after 30 mins more come to tell me I have to reschedule doctor can’t see me. This is ridiculous practice like really I come there missing my work to sort it out what I need and in the end they don’t see me. No wonder they are worst practice

I have a diagnosis and have kept the same medication schedule for almost 20 years. There is absolutely nothing complicated about my situation. My PCP prescribes the meds now, since I’ve been on them and stable for so long. I have no need or desire for therapy. My best friend was dying though, and I have extensive experience with grief. I knew I would need a medication adjustment. I knew what medication it would be, since I’d been on it in the past and had paperwork to prove it. It was not a controlled substance. The only reason I stopped taking it was because it was difficult to find and it makes me very sick to stop it suddenly. I explained this to the psychiatrist and she wrote me a prescription. She wasn’t very professional, but I didn’t care because, thankfully, I didn’t need her support. Everything was fine until she didn’t bother showing up for my appointment the next month. She also didn't cancel. So guess what? I’m without that medication and once again very sick, which was great to add to the grief. Customer service promised to get me in touch with someone else or to get the prescription from the original doctor. The next person cancelled on me last minute and the prescription never came, despite many calls. I had to go to an online doctor who was willing to write me a prescription for enough to wean myself off of it. I made another spring health appointment for a month later with a different doctor. Fortunately (I guess) my best friend died right before this next appointment, so I no longer cared when that doctor cancelled too. It’s all the right ingredients for suicide; I have to give them credit for that.

Billing and customer service is a joke. Have had issues with billing: Not knowing how much we were going to be billed (billing cost and coverage tab has never worked), auto pay not being done in a timely manner ( starting seeing therapist in late March/early May and wasn't pulled from account until mid July), showed up late to first appointment due to tech issues and promptly received a late fee. Had months delay on receiving refund and had to go through bank to fix. Months later a missed appointment due to emergency and therapist said contact SH, SH said contact therapist for refund. After confronting both with emails contradicting each other received refund and decided services we're not worth the headache any longer. Had to create separate email accounts to have children seen vs just setting them up under adults so it creates additional monitoring of accounts to manage everything. Extremely frustrating service to deal with online. DO NOT recommend! UPDATE: Months after we thought this was all done and over due to part of a broader billing update of Spring Health, they decided to try balanced billing on us and started charging our card for above what insurance allowed. We contacted them and told them the card on file was no longer authorized to be used by them after we saw the first charge and wanted clarification as to what was being charged. They said they would look into in let us know. Week later six more charges. No one on phone could explain why and said they were removing the card now (after they charged us a second time for each visit!) Just got off the phone with insurance and this would be allowed if they were out of network but they are NOT. In fact they are a recommended provider listed on the insurance website. Insurance company is now looking into if they want to continue recommending them.

Terrible. Their therapist must have received their degrees from a Cracker Jack box. I had a horrific experience and detailed it in multiple surveys and not a single real person reached out to me.

Scam...they just want your money. They offer free coaches who recommend counselors. Then they send bills to minors instead of parents. They reschedule without informing you and then charge $160. After 30 days there is nothing you can do. You speak with someone and they say you'll go to collectors after making you feel like it's your fault even though they don't send you the right information or timely information. They target minors with their billing. They don't help you find the right person. 1 out 5 counselors were actually guiding and know how to be a counselor. Read other reviews, the negative reviews are correct.

I would give them ZERO stars if I could. PLEASE, FOR YOUR LIFE, do not use any therapist from their website. Scroll down for the unbiased review, since my therapist and I wrote it. * SPRING HEALTH HASN’T HELPED ME AT ALL! They’re an awful middleman for the insurance and provider. Spring Health decided to financially wreck me, causing undo harm to my mental health. I was in a serious accident and ended up in the hospital for 2 days. This happened the morning of my appointment to see my regular therapist I’ve been seeing for the last 9 years. He was absolutely concerned for me, and didn’t mind rescheduling my appointment. Spring Health decided that wasn’t good enough, they billed me for the session, $260, saying my emergency could have waited. I needed to give them 24 hour notice when rescheduling. Spring Health is a monster, and I will be calling Pennsylvania Insurance Commissioner. *if you have a patient therapist, please ask if they can signup for S.H. My therapist was approved.

Spring Health Balance billed my bank for an unauthorized transaction without my permission. They are also not supposed to bill me for copays at all, let alone collect them, because I have QMB status, which is a protected Medicare status for low income families, which also means that it was an illegal practice on two fronts! They have ignored my requests for a refund so far.