Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Insurance · Tampa, Florida
Excellent
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Insurance · MIAMI, Florida
Excellent
11,960 approved reviews, newest moderated first
kathy
Great, except with one thing. Considered micro chipping as an accident. Therefore that charge was put toward a deductible. I consider this as preventive not an accident.
Response from Spot Pet InsuranceJun 17, 2024
Hi Kathy, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Keturah K.
You guys actually covered my claim and the costumer service wasn’t hard to get ahold of a person and fix a small mistake in address.
Response from Spot Pet InsuranceJun 17, 2024
Hi there, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Chris G.
Terrible experience with this rip off insurance. I was asked to submit last vet check up and submitted one performed by Vetco. Spot stated that was not valid, when Vetco has a good reputation. When my pet passed away instead of honoring the policy Spot decided to fool around while we were grieving. Save your money, I have more pets and will never choose Spot neither recommend it to anyone.
Response from Spot Pet InsuranceJun 26, 2024
Hi Chris, We are so sorry to hear about the loss of your pet. Saying goodbye is the hardest part of being a pet parent and we want you to know we are thinking of you during this hard time. We see you have been in contact with our customer service team. We would love the chance to clarify anything further, and encourage you to reach out should you have any other questions.
Donna
I have been paying into Spot Pet Insurance (Accident & Wellness coverage) since September 2023, and between March and June, I had to submit 3 claims. The first time they were denied because they needed all of my dog's medical records from his vets, which I had to spend a ton of time coordinated. And all the claims were resubmitted after receipt and denied again because they are "pre-existing conditions" prior to the September 2023 effective date event though his first vet visit was in March 2024. It's like they are looking for reasons not to honor my claims.
Response from Spot Pet InsuranceJun 13, 2024
Hi Donna, We have sent this over to our customer service team and they will reach out to address your concerns.
Annie K.
Our claim was handled quickly and we were reimbursed very soon after.
Response from Spot Pet InsuranceJun 17, 2024
Hi Annie, We’re so glad you had a positive experience! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Leah W.
They don’t cover ANYTHING. If your pet is over 4 years old they find any reason not to cover anything. According to Cornell university all pets over 4 yrs old have gingivitis, but if that is found in the pre-dental bloodwork then nothing dental is covered. My dr noted a limp in my cat, for the first time, and wanted x-rays but they decided a limp was preexisting since there was no new accident and would not cover any diagnostics. Basically all they covered was vaccines and the office visit, which didn’t even cover the premium plus the extra gold coverage cost. If you have a new pet that is young, maybe this works but after 4 years, it’s mostly useless. I have 3 indoor cats that only get seen about once a year but I thought since they are getting older I would get insurance on them but it’s useless.
Response from Spot Pet InsuranceJun 13, 2024
Hi Leah, we're sorry your experience was frustrating. We see you've been in contact with our team and encourage you to reach out if you have any other questions.
Customer
Submitting claims is easy and straightforward, and they are processed promptly! Customer services is kind and professional.
Response from Spot Pet InsuranceJun 17, 2024
Hi there, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Paul S.
great experience submitting claims and receiving quick response and payment.
Response from Spot Pet InsuranceJun 17, 2024
Hi Paul, We’re so glad you had a positive experience! Wishing you and your fur family good health. ~The Spot Family🐾🐾