Irene Z.
Bella and Paiges Wellness visit.
when calling for help with filling out paper work for refund on 2 dogs wellness check-ups, the heron I talked with gave me wrong fax number, wetting things in a whirl wind because I had to do all over and e-mail everything and take pictures to send. I had to look for help to get that done as was not sure how to do it. Send everything in after several calls and nothing getting done I finally get a refund, only in d out that my vet had put both price together as one for just the wellness check ups, saving me $20. that is how theeir system works showing both on one. I paid $80.00 for both dogs, Bella was $50.00 and Paige would have been $30.00. They paid $50.00 , had I been s separate times it would have ben$50.00 easch, but their billing system is set up differently on their computer and they were unable to separate the 2 charges. (saving you $50.00. as you paid for one dog. yes I am upset, that is $30.00 I am out. And no one seems to understand and it was written on the receipt sent to you. Very upset and then told I have to call my vet and send you another receipt. Their system was set up to give their patients a break when they have more than one dog and they are unable to change their computer set-ups. sorry, but this whole ordeal was very upsetting.
Response from Spot Pet InsuranceJul 24, 2024
Hi Irene. We continually strive to deliver the best experience and apologize if your recent experience with us have fallen short of that. Our team is actively looking into this and will ensure your concerns are addressed promptly.