Liz B.
Claim handled quickly
Claim handled quickly
Response from Spot Pet InsuranceAug 24, 2026
Hi there, Thank you for sharing your positive experience! Please reach out to us if you ever have any questions. ~The Spot Family 🐾

America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent

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11,960 approved reviews, newest moderated first
Liz B.
Claim handled quickly
Response from Spot Pet InsuranceAug 24, 2026
Hi there, Thank you for sharing your positive experience! Please reach out to us if you ever have any questions. ~The Spot Family 🐾
george P.
quick turnover from submission to resolution.
Response from Spot Pet InsuranceAug 24, 2026
We love hearing this, thank you for sharing, George! ~The Spot Family
Michael F.
Spot responded to my claim in a timely manner. They paid the claim immediately. I appreciated the turnaround.
Response from Spot Pet InsuranceAug 24, 2026
Hi Michael, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family 🐾
KAREN W.
Great customer service
Response from Spot Pet InsuranceAug 24, 2026
Hi Karen, thank you for your positive review! Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST). ~ The Spot Family
Amber
Affordable, easy to submit claims, fast review and reimbursement.
Response from Spot Pet InsuranceAug 24, 2026
Hi there, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family 🐾
RN
Overall, I like this insurance. However, their customer service is terrible. I had an issue with one of my claims and I reached out to resolve it and they never responded, no matter how many times I followed up. Also, they decided not to renew my policy and handed me off to another insurance company without explaining. Sounds suspicious. I want Spot Pet Insurance, not random insurance; I don't care.
Response from Spot Pet InsuranceAug 24, 2026
Thank you for this feedback and giving us the opportunity to provide some clarity. We’re sorry the communication around your claims experience felt frustrating especially after you tried to call our team. We’d appreciate another opportunity to connect with you directly if you still have questions about your claim or the recent policy notice. While the notice may have been confusing at first glance, your policy remains with Spot, and the change referenced relates to the insurance company underwriting your policy.
Beth D.
Very simple process to submit information. System tracks progress of the claim. Quick turnaround time.
Response from Spot Pet InsuranceAug 24, 2026
Hi there, we’re grateful for your positive feedback! Our pet insurance is designed for reliability, and you can count on us for comprehensive coverage and unmatched support~ The Spot Family 🐾
customer
Fast response. Great assistance
Response from Spot Pet InsuranceAug 24, 2026
Thanks, happy to have you as part of the Spot Family!