Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Insurance · Tampa, Florida
Excellent
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Excellent
Insurance · Jacksonville, Florida
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Insurance · MIAMI, Florida
Excellent
11,960 approved reviews, newest moderated first
Esme
The representative was not helpful at all. When I asked for clarification, she seemed confused and only responded to things I hadn't even asked about.
Response from Spot Pet InsuranceOct 1, 2026
Hi Esme. This is not the experience we aim to provide. Please accept our sincere apologies for any inconvenience caused. Please reach out to us at [email protected] with your email or account number so we can look into this.
Buffy C.
Fast n easy to use! Got my payment back quickly!!
Response from Spot Pet InsuranceOct 1, 2026
Hi Buffy, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family
Linda M.
It was very easy for me (not technically savy) to download my receipts. But it's talking a long time for Spot to review my Soap notes for my payment. However, I did download multiple receipts at one time, so I'll assume that's the reason. I was also able to see on my Spot app where the processing is for progress, so that's helpful.
Response from Spot Pet InsuranceOct 1, 2026
Hi there, we're so glad to hear your claim process was easy! Thank you for sharing your positive experience with us.
Richard D.
The Spot Pet Insurance Web page made it very easy to file our claim and submit the necessary documentation. We could monitor the progress of our claim and their telephone support was very helpful. Great service!
Response from Spot Pet InsuranceOct 1, 2026
Hi Richard, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family!
Harry C.
Easy sign up. Clear instructions to file a claim. Quick response
Response from Spot Pet InsuranceOct 1, 2026
Thanks for being part of the Spot family! 🐾
Tatyana S.
DON’T GET THIS INSURANCE. Read the reviews on consumer affairs - they are all true! Check BBB - they have a lot of claims against them that are not resolved! Be smarter than us - those who wasted time and money! The email that Spot provides to contact them on Google review is not “monitored so we won’t be able to respond to your message.” Their call center is in India - they won’t help you. I paid the full annual premium in April. My chocolate Lab got sick—vomiting, lethargic, and wouldn’t eat. A LAB THAT WON’T EAT. I took him to the ER, where the vet suspected he swallowed something and ordered X-rays. Their reimbursement? $0. No explanation. No email telling me why. No way in the app to even question the decision. No way to resolve it. Absolutely ridiculous.
Response from Spot Pet InsuranceOct 1, 2026
Hi Tatyana, please accept our sincere apologies for any inconvenience caused. We would love the chance to look into this further. We encourage you to please reach out to our customer service team at [email protected].
Stephen
Very helpful and nice
Response from Spot Pet InsuranceOct 1, 2026
Hi there, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~ The Spot Family 🐾
Jim A.
My dog Ellie had gum disease and had teeth pulled. Spot did cover as to what I signed up for and was easy to process.
Response from Spot Pet InsuranceOct 1, 2026
Hi Jim! We’re so glad you had a positive experience and got Ellie the care needed! ~ The Spot Family 🐾🦷🪥