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Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

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Insurance
Spot Pet Insurance

Spot Pet InsuranceReviews of spotpet.com

4.611,960 reviews
Insurance
100 Biscayne Blvd, Suite 400, Miami, Florida

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Spot Pet Insurance4.6

Reviews11,960 About Contact

Overall score

4.6 out of 5

Excellent

Average of 11,960 reviews

Distribution

5★85%
4★6%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 905-1595
spotpet.com
100 Biscayne Blvd, Suite 400Miami, FL 33132

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About Spot Pet Insurance

America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.

Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: spotpet.com
Website: spotpet.com
Category: Insurance
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Spot Pet Insurance reviews

11,960 approved reviews, newest moderated first

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Pavel S.
May 13, 2026
quick and easy claim processing
quick and easy claim processing. intuitive navigation
Response from Spot Pet InsuranceMay 15, 2026
Hi Pavel, we are delighted you found our process easy. Thank you for your kind words!
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CMT
May 13, 2026
Quick claim processing and refund
The claim processing was very smooth. The refund was fast and easy.
Response from Spot Pet InsuranceMay 15, 2026
We’re delighted to hear about your positive experience with our pet insurance! Thanks for choosing Spot to protect your furry family.🐾
Report
Paul
May 13, 2026
Enrollment and claims process all online clear and easy to process..
Premiums were reasonable. The insurance and claim process is all online easy to understand enrollment and making claims. Claim processing was exactly at amount as expected.
Response from Spot Pet InsuranceMay 15, 2026
Hi Paul, we're so glad to hear you found our premiums reasonable and the online process easy to navigate. Thank you for your positive feedback!
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Jo J.
May 13, 2026
Great plans, app is easy to use!
The app is super easy to use, and customer service and processing of claims are both great. My only regret is not starting the plans when my dogs were younger, but I've appreciated SPOT!!
Response from Spot Pet InsuranceMay 15, 2026
Hi Jo, we're so glad you find our app easy to use and appreciate our customer service! Thank you for your kind words.
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Vicki D.
May 13, 2026
Great company!
My husband and I have been very happy with Spot Insurance for our dog. Every claim has been processed timely and accurately in relation to the policy we purchased. The claim submission process is easy with bills and office notes uploaded online with no difficulties and payment received in a timely manner!
Response from Spot Pet InsuranceMay 15, 2026
We’re delighted to hear about your positive experience with our pet insurance, Vicki! Thanks for choosing Spot to protect your furry family.🐾
Report
Regina M.
May 13, 2026
"Denied coverage for a tooth that was NOT Pre-Existing"03
I had a very disappointing experience with Spot Pet Insurance. They denied a claim coverage for Shylah's tooth, claiming it was preexisting when it was not. I paid for coverage expecting help with unexpected veterinary expenses and instead felt misled and frustrated. Based on my experience, I do not feel this company is trustworthy and would encourage pet owners to read the fine print very carefully before signing up.
Response from Spot Pet InsuranceMay 15, 2026
Hi Regina, we’re really sorry this has been your experience. We hear your frustration with how your pet’s medical history was interpreted and we never want a pet parent to feel dismissed or unsupported during such a difficult time. Please know that all claim decisions are based on your pet’s medical records and the signs or symptoms documented by your veterinarian. That said, we understand how important it is that everything is clear and accurate. Our team would be more than happy to review your concerns and clarify any part of the decision or records that may not align with your understanding.
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nick L.
May 12, 2026
I have yet to have a claim approved…
I have yet to have a claim approved they always find some loophole to deny the claims. I’ve called to get clarification and the best they can do it read off a script. I say “does this qualify” and they say well it depends if it qualifies. I requested to be given the documents they are reading that states what is covered (since the policy document is missing details) but they can’t because “it’s internal only”.
Response from Spot Pet InsuranceMay 15, 2026
Hi Nick, we’re very sorry to hear this was your experience. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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Tynnell D.
May 12, 2026
Very helpful with new puppy
Very helpful with new puppy
Response from Spot Pet InsuranceMay 12, 2026
Hi Tynnell, we’re so glad you had a positive experience! Wishing you and your fur family good health.
Report

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