SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceApr 16, 2026

We are sorry to hear you are running into an issue with your collar. All units come with a one-year warranty from the date of purchase. A unit outside of warranty can still be inspected/repaired; there may be a fee for the repair. Our records indicate you last reached out a year ago, having issues with the corrections. We provided troubleshooting steps, but never received an email back. If you would like help navigating the issues you are facing, please reach out to the team for further troubleshooting. We are always happy to assist.

Response from SpotOn FenceApr 13, 2026

We are so sorry to hear this. Please contact support, and we can look into fence design, collar fitment, and troubleshoot the collar with you to make sure everything is working well. If we find the unit to have a fault, we can have the collar come in for repair. If everything looks normal, we can offer a free virtual 30-minute training session with a certifed trainer and provide you with some tips and tricks to keep the dog within the fence and away from the road. Contact the team at [email protected] or call 603-488-1504 Monday- Friday from 8 am to 5 pm EST.

Response from SpotOn FenceMar 31, 2026

Thank you for the honest feedback. Our records indicate that you last reached out three months ago regarding the satellite connection issues. The last correspondence with us indicated there was a puncture hole in the unit that could allow water or moisture into the internals of the collar. Due to this, the unit was not safe to ship by mail, and we offered you a replacement collar at a significant discount because your collar was outside the one-year warranty, and your free accident forgiveness collars had already been used. You responded to the agent, claiming the collar was working, and thanked them for their assistance. If you would like to purchase the replacment collar we offered during the last communication, please reach back out to support. We would be happy to assist.

Response from SpotOn FenceMar 17, 2026

Thank you for your honest review. Every new collar comes with a one-year warranty and a one-time accident forgiveness replacment while within the one year. If the collar is replaced with an accident forgiveness collar, the warranty will not reset but will continue from the original date of purchase. Certain issues, such as punctures or rips in the collar, will be rejected from repair because water or moisture could enter the collar and make it unsafe to travel through the post. I hope this helps you understand the warranty process a little more. Should you have additional questions reachout to the team. We are happy to help.

Response from SpotOn FenceMar 17, 2026

Thank you for providing feedback. The collar satellite connection is used to correct the dog and instill the fence line. Cell connection is used for notifications, tracking, and manual feedback, but does not affect containment. I would reccomned reaching out to the support team, they can provide you with a free 30-minute 1:1 virtual training session with a certifed trainer. They can also answer any questions you may have and troubleshoot the collar if you believe there may be an issue with the unit. Contact the team at [email protected] or call 603-488-1504

Response from SpotOn FenceMar 12, 2026

We are sorry the system has not worked as expected with your dog. We understand that it's not a good fit for all, which is why we offer a generous 90-day money-back guarantee. If you need help processing a return, you can call or email support, and they will be happy to help and answer any questions you may have. You can contact our certified technical support team by phone at 603-488-1504 or by email at [email protected]. They're available Monday through Friday, 8 am - 5 pm (EST), Saturdays, 8 am-12 pm (EST)

Response from SpotOn FenceNov 20, 2025

Hello Lisa, We are sorry that your dog is not staying within the boundary. Please give the team a call at 603-488-1504 or email us a [email protected]. We can troubleshoot the collar with you to see if there are any issues. Additionally, we can provide you with training tips and offer you a free 30-minute consultation with one of our certifed dog trainers.

Response from SpotOn FenceOct 30, 2025

Hello Phillip, we are saddened to hear that your collar is not working. We have tried to help and have provided you with the option to send the unit in for repair. Our warranty clearly states that every unit comes with a one-year warranty from the date of purchase. Anything goes wrong within the first year, and the collar comes back to our serivce center and is fixed free of charge. Outside of the one-year warranty, the collar can still be repaired; there just may be a fee involved. Your collar was outside of warranty by four months, and we offered to have it come in and be repaired free of charge (waiving the fee). We provided you with a prepaid shipping label in September to send the collar back in to be repaired. We never received your unit. Should you want to take us up on the offer and have Lila's collar come back in to be repaired, please reachout to the team so we can provide you with a new shipping label.