SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn FenceReviews of spotonfence.com

4.2913 reviews
Pet Services
Manchester

Directions Website

SpotOn Fence

About SpotOn Fence

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance.At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data.Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone.Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn Fence (spotonfence.com) has 913 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spotonfence.com
Website: spotonfence.com
Category: Pet Services
Location: Manchester
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Services

Directions Write a review

SpotOn Fence reviews

Showing 76 reviews with 1 star · Clear filters

DAVID S.
May 20, 2026
Feed back you wanted
First off, thank you for wanting feedback. This would be a much better product if the fence did not move up to 10+ feet. The collar design is poorly made and somewhat cheap. This product may be better suited for use in a large open field where movement is less of a concern. At this point, I can’t say I would recommend this product.
Response from SpotOn FenceMay 27, 2026
Thank you for providing an honest review. All GPS units will experience drift. The Omni collar is observed to have 3-10 feet, whereas Nova drift has been shortened to 3-6 feet. We would like to look into your collar and help resolve any issues you may be facing. Please contact our support team by email at [email protected] or by phone at 603-488-1504. Hi David, We have an update for you! We have released new collar firmware that may help with the drift you have experienced. This collar firmware update should enhance performance, particularly GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
Report
Heather
May 19, 2026
I have still not been able to get the…
I have still not been able to get the collars to work! At all. They never beep or anything waste of money they have not worked since day 1.
Response from SpotOn FenceMay 19, 2026
We are truly sorry to hear your collar is not working and you are having a hard time with the initial setup. We would like to investigate this issue further. Please contact our support team by phone at 603-488-1504, Monday - Friday from 8 am to 5 pm EST and Saturdays from 8 am to 12 pm, or email us 7 days a week at [email protected] Hi Heather, We have an update for you! First off, we want to thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
Report
Kevin D.
May 15, 2026
Too many false corrections inside the…
Too many false corrections inside the house. If a safe zone was created it would take the collar 30 seconds to find GPS when leaving the safe zone and the dog would be very well beyond the fence by that point. Updating within the boundary every 20 seconds is not good either. Switched to Halo and all of the problems went away for half the price. Disappointed because the collar quality seems excellent but services just didn’t work for me.
Response from SpotOn FenceMay 19, 2026
We are sorry to hear the system did not work for you. We understand that SpotOn is not the perfect fit for everyone, which is why we offer a generous 90-day return window. Thank you for giving us a chance. If you want to give the system another chance in the future, we will be here to answer any questions or address any concerns along the way.
Report
Josh W.
May 15, 2026
Collar cost 1000$ or more and stopped…
Collar cost 1000$ or more and stopped working 8 months later. I reached out to customer service last week and still have not gotten a response. I would not recommend! My property is wide open no trees. I remove the collar every night and place it on the charger.
Response from SpotOn FenceMay 19, 2026
Hello, Josh. One of our agents replied to your email on Sunday and is awaiting your reply. We apologize for the delayed response. Should the steps the agent provided not resolve the probelm please reply to continue troubleshooting. If you prefer to talk in person, you can give us a call Monday - Friday from 8 am to 5 pm EST at 603-488-1504 We look forward to hearing from you and resolving your issue.
Report
Terry M.
May 12, 2026
My collar keeps shocking my dog for no…
My collar keeps shocking my dog for no reason. Very disappointed on how much money I spent on this and trusted spot on to be the best for my dog! My dog is getting ruined by your collar malfunctioning! Very disappointed
Response from SpotOn FenceMay 13, 2026
Hello Terry, we are so sorry your dog is being falsely corrected, and we would like to investigate this for you. False corrections usually occur when a fence line is too close to a building, or when there is no home zone implemented wihin your fence. Please contact support at 603-488-1504 or by email at [email protected]. We would be happy to look into this for you.
Report
Brendan R.
May 5, 2026
Could never trust it
Collar never worked because satellite connection was so inconsistent. Zero dependability. Wouldn’t recommend to anyone trying to keep their dog safe.
Response from SpotOn FenceMay 6, 2026
We are sorry to hear you are having issues with the satellite connection. If you have not already done so, please contact the team at [email protected]. We can help diagnose the issue and have the unit come back for inspection/ repair if needed.
Report
Certified B.
May 5, 2026
Marketed largely to LGS dog owners
Marketed largely to LGS dog owners, who live rural. But GPS service is weak mostly in rural areas, so more often than not the signal doesn’t work, meaning the fence doesn’t. If you are getting this for a farm dog and you don’t have good cell service, it likely won’t work. Would theoretically be good in urban areas, but cannot say for sure.
Response from SpotOn FenceMay 6, 2026
Thank you for your honest review. We are saddened to hear of your experience and would like to help resolve any issues. The collar uses GPS satellites to create your fence and provides correction to your dog if a breach were to occur. Our cellular service is fully optional and does not affect containment or corrections. Cellular service is used only for notifications, tracking, and features available on the tracking page within the app. If you would like us to diagnose the issue at hand, please contact us by email at [email protected] or call 603-488-1504
Report
Glenn
Apr 30, 2026
It doesn't work
It doesn't work. Ne beeps. No buzzes. No shocks. No Bueno.
Response from SpotOn FenceMay 5, 2026
We are sorry to hear that you are experiencing issues with your collar. If you haven't already, please contact us at [email protected]. Our customer service team will happily diagnose the collar with you and can have it come in for inspection and repair if needed.
Report