Michael L.
Excellent Customer Service
I recently lost my dog's Spot On collar and the customer support for trying to locate it and then replacing it was excellent.
Response from SpotOn FenceJan 14, 2025
Thank you for sharing your feedback!

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance.At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data.Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone.Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn Fence (spotonfence.com) has 913 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Michael L.
I recently lost my dog's Spot On collar and the customer support for trying to locate it and then replacing it was excellent.
Response from SpotOn FenceJan 14, 2025
Thank you for sharing your feedback!
Dr Clay S.
Excellent customer support, kind and caring and very patient with questions from noobies; the product is excellent although there are connectivity problems from time to time and sometimes these are at the worst times (one of our dogs gets outside the fence); we have two units and sometimes one works perfect while the other cannot connect to the satellites no matter how long we are out. Overall this is a terrific safeguard for anyone who loves their furry family members; the customer support is tops and makes up for the hiccups these units have from time to time.
Response from SpotOn FenceJan 14, 2025
Appreciate your kind feedback. So happy to hear you're having a positive experience.
Joseph
One of our 2 dog collars became defective. SpotOn replaced the unit and within a few days we received a new collar. Everything is working perfectively. Thank you for the great service!
Response from SpotOn FenceNov 1, 2024
Appreciate the review and so glad you're having a positive experience with SpotOn!
Ashley M.
The customer service is exceptional
Response from SpotOn FenceNov 1, 2024
Thank you for your review! We take pride in our customer service team, and we're so happy that your experience reflects our focus on top-tier support.
Keith M.
I have two Great Pyrenees that love to guard but also love to roam, with spot on I can give theme plenty of range on my 110 acres and always know where they are! They respect their boundaries and stay around my horses and chickens! Best money I have spent in a while!
Response from SpotOn FenceNov 1, 2024
Thank you for your review and we are so excited to hear that your GP's are able to do their job, and enjoy their 'down time' roaming your property. They must love all that acreage!
Christopher M.
Very helpful and quick when having to troubleshoot of fix things great customer service
Response from SpotOn FenceNov 1, 2024
Thank you for taking the time to write this review. We aim to have the best support team in the business, so it means a lot to hear your positive feedback. Thanks, again!
Jeff K.
We have two collars. Both are effectively keeping our Siberian huskies within the property but the glue on one of the collars fell apart. Called customer service. They had me mail in the collar. They sent me a new collar. Support was quick and helpful.
Response from SpotOn FenceSep 10, 2024
Thanks for sharing your positive experience with the collar and our support team!
Jen
This collar is a pleasure to use! It keeps our dog happy being free just enough around our property. The customer service was very attentive and helpful. Highly recommend!
Response from SpotOn FenceSep 10, 2024
Thank you for sharing your feedback. There's nothing better than seeing your dog be happy and free!