SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceJun 15, 2026

We're sorry to hear that your experience with SpotOn did not meet your expectations. I was able to review your account and see the time our team spent working with you to troubleshoot the issues you reported. We understand how frustrating it can be when a product doesn't perform as expected, especially when you were excited to use it. While we're disappointed that we weren't able to find a resolution that restored your confidence in the system, we respect your decision to return the collar and appreciate the opportunity to assist you. We wish you and Chewbacca all the best moving forward.

Response from SpotOn FenceJun 15, 2026

Hello John, Thank you for the review and feedback. We're saddened to hear you lost your collar. I could not find any correspondence in our system associated with this email. Please reach out to us; we can help you locate the collar by providing you with its last known location. If the unit cannot be found, we can also offer you a one-time free replacement, as I was able to verify you are still within the one-year warranty and have not yet used your available freebie. You can contact the team by email 7 days a week at [email protected] or call us at 603-488-1504 Monday through Friday from 8 am to 5 pm EST. We look forward to hearing from you and helping to get Athena back to living a life unleashed.

Response from SpotOn FenceJun 15, 2026

Thank you for taking the time to share your experience. We're sorry to hear about the connectivity and update issues you encountered, as well as the difficulty reaching our support team. We understand how frustrating it can be when you're trying to update your collar and rely on it to keep your dog safely contained. Since your review was posted, our team has been able to connect with you directly and review your situation. Based on our findings, we have arranged to replace your collar at no cost to help resolve the issues you were experiencing. We appreciate the opportunity to make this right and thank you for your patience while we worked toward a solution. If you have any additional questions or concerns, please don't hesitate to reach out to our team.

Response from SpotOn FenceJun 2, 2026

Hello, Alex, I am saddened to hear you are experiancing issues with your collar and would absolutely like to resolve any issues you are currently facing. I was unable to locate any tickets to our support team using this email. You can email us 7 days a week at support @spotonfence.com, or call us Monday through Friday from 8 am to 5 pm EST at 603-488-1504. Our Brand Relations Specialist has also personally emailed you to see if he can resolve the issue. We look forward to connecting with you. Hi Alex, We have an update for you. We’ve heard from some customers with Home Zones near dense tree cover who report that the system had difficulty distinguishing between a dog leaving the zone and normal GPS variation. As a small business, we take this feedback from our customers seriously and use it to make SpotOn a better product. That is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you need any help along the way, our support team is available every day at [email protected] or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST), we're always happy to help!

Response from SpotOn FenceMay 29, 2026

We are so sorry to hear you are having issues with operating the collar. If Rango is not talking to training or you just need some help or tips, we're here for you. There is a learning curve with the device, and we are happy to walk you through setup and answer any questions or concerns you may have. Please contact the support team, and we can provide insight, training tips, and even set you up with a free 30-minute 1:1 virtual training session with one of our certifed dog trainers. We look forward to hearing from you and getting Rango set up to live a life unleashed. Hi John, We have an update for you. First we want to thank you for your feedback as we sincerely apologize for any trouble this may have caused. As a small business, we take our customers' feedback seriously and use it to grow and enhance our product. Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!

Response from SpotOn FenceMay 28, 2026

We are sorry to hear that your order was shipped before it could be canceled. When an order is returned and refunded, the refund can take up to 10 business days to appear in your account, depending on your bank. If you have additional questions or would like an update on your refund status, please reach back out to customer support.

Response from SpotOn FenceMay 27, 2026

We are sorry to hear you are experiencing issues with Ruger's collar and would like to help resolve the issue. The message you are receiving states that your collar or phone has a weak signal and was unable to send the command. This is due to Ruger's collar current having a poor cellular signal. Power off the collar for a few minutes, then power on the unit backup and leave it outside to regain a satellite connection. This is a hard reset and will allow the collar to look for a new cell tower in the area with a better signal. You should then be able to track again. If you are having additional issues with your collar or would like to talk through the troubleshooting process, please give us a call Monday through Friday from 8 am to 5 pm EST at 603-488-1504 or email us 7 days a week at [email protected]

Response from SpotOn FenceMay 27, 2026

We are saddened to hear you are having battery issues with your collar. Please contact the support team. We can look into any issues your collar may be experiencing and provide troubleshooting steps, or have the collar returned to our serivce center for inspection/repair and possible battery replacement. Hi Jazmin, We have an update for you that may help with your dog getting through the boundary. First off, we want to thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!