SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceJul 8, 2026

Thank you for sharing your experience. We're very sorry to hear that your confidence in SpotOn changed over time, especially after having such a positive experience during your first several months of use. We're glad our support team had the opportunity to work with you and replace your collar, but we're disappointed to hear you're still experiencing issues. We understand how important it is to trust your dog's containment system. We did want to clarify one point that may help others reading your review. SpotOn's optional cellular subscription is used only for features within the Tracking tab, such as your dog's live location, escape notifications, and other tracking-related updates. Both your phone and collar need a strong cellular connection to receive notifications or enable tracking. Cellular connectivity has no impact on the collar's ability to contain your dog. As long as the collar has a reliable GPS connection and an active fence loaded, it will consistently provide the warning tone, vibration (if enabled), and correction every time your dog crosses the fence boundary—even if a weak cellular connection prevents tracking updates or notifications from reaching your phone. We'd like the opportunity to take another look at your specific setup and determine why your experience hasn't matched the performance we expect. There may be environmental or hardware factors that warrant a closer review, and we'd be happy to work through them with you. Please reach out at your earliest convenience. Thank you again for taking the time to share your honest feedback. We hope you'll give us another opportunity to help restore your confidence in SpotOn.

Response from SpotOn FenceJul 8, 2026

We are sorry to hear you are having issues with your collar. I was unable to locate your account in our system. If you are still experiencing issues with the collar recognizing the fence, please send us an email 7 days a week at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays 8 am to 12 pm EST,

Response from SpotOn FenceJul 2, 2026

Thank you for your review and feedback. Our records indicate you last reached out to us in May. We assisted with troubleshooting your collar via chat and email. One of our agents reached out on June 5th, 2026, to ask whether you were able to update the collar and whether any improvement was observed or if assistance was still needed. We have not heard back. If you are still facing issues with the collar or would like to set up a free 30-minute training consultation with a certifed trainer, please reach back out to support. They would be happy to assist. You can reach us by email at [email protected] or call 603-488-1504 Monday through Friday, 8 am - 5 pm (EST), Saturdays, 8 am-12 pm (EST)

Response from SpotOn FenceJul 1, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling unsupported. After reviewing your account, we can confirm that your return was received and that your refund was processed on May 27, 2026, as the agent stated. Because the purchase was financed through Shop Pay Installments, refunds are often applied to the remaining installment balance or future payments rather than appearing as a single deposit, which can understandably cause confusion. We always strive to provide responsive support and a smooth return process, and we're sorry we didn't meet your expectations. Thank you for giving SpotOn a try, and we appreciate your feedback as it helps us continue improving both our products and our customer experience. If you still haven't received your refund, please reach out to us. We would be happy to look into this for you.

Response from SpotOn FenceJun 24, 2026

Thank you for sharing your feedback. We apologize for the frustration you experienced throughout the repair process. After reviewing your case, I can see that our team inspected the collar, completed the requested repair, and also replaced the outer casing and battery at no additional cost. When you informed us that the charging issue persisted after the collar was returned, we promptly sent a replacement charging dock at no extra charge. Our team also assisted with promptly restoring access to your account. While we're glad we were able to resolve the concerns, we understand the time and effort required on your part was frustrating. We appreciate your feedback and will use it to improve our customer experience moving forward. Thank you for being a SpotOn customer. If you have any additional questions or concerns, please reach back out.

Response from SpotOn FenceJun 23, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by needing multiple collar replacements in such a short period of time. While we're glad our team was able to assist with each replacement, we understand how disappointing it is when a product does not perform reliably, especially when the same issue recurs. This is not the experience we strive to provide for our customers. We want to thank you for the feedback you've shared regarding your Nova collar, as customer experiences play an important role in helping us identify opportunities for continued product improvement. While many customers have had success with the Nova collar, we recognize that your experience fell short of expectations. We appreciate the opportunity you gave SpotOn and wish you and your dog all the best moving forward.

Response from SpotOn FenceJun 16, 2026

Hello Andrew, thank you for your review and honest feedback. We are sorry to hear that you are experiencing issues with your collars. We would like to investigate the issue further with you and recommend reaching out to the team to troubleshoot the above problems with both collars. You can reach us by email at [email protected] 7 days a week or by calling us Monday through Friday from 8 am to 5 pm and Saturday from 8 am to 12 pm EST at 603-488-1504. We look forward to investigating this issue with you.

Response from SpotOn FenceJun 16, 2026

We're sorry to hear about your experience and understand how frustrating it can be when your collar is not performing as expected, especially after years of reliable use. After reviewing your account, we can confirm that our team has been in contact and has provided a prepaid shipping label so we can send the collar in for a full inspection. Our goal is always to identify the root cause of an issue and get our customers back up and running as quickly as possible. We would also like to clarify that the cellular subscription is used exclusively for features such as tracking, notifications, and any feature within the tracking tab. Containment and correction at the fence line rely solely on the collar's GPS satellite connection, not cellular coverage. While cellular service enhances visibility into your dog's activity and location, it does not affect the collar's ability to contain your dog within established fences. We appreciate the opportunity to inspect your collar and hope to provide more answers once our technicians have completed their evaluation. Thank you for your patience, and we look forward to resolving this for you.