SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceAug 17, 2026

Thank you for sharing this feedback. We understand how frustrating it can be when the collar’s cellular connection doesn’t match what you’re experiencing on your phone. The collar uses a different cellular connection than your phone, and coverage can vary between the two. We’d be happy to help troubleshoot the connection and make sure your collar is working as reliably as possible. Please reach out to our support team at [email protected] so we can take a closer look.

Response from SpotOn FenceAug 11, 2026

Thank you for your feedback and review; it truly helps us to continue improving the product. Should you need any assistance or want us to look into your battery life to ensure everything is working optimally, please reach out to us by email at [email protected] or call 603-488-1504.

Response from SpotOn FenceAug 10, 2026

Thank you for your honest review and feedback on the SpotOn collar. We would love to learn more about your specific situation and offer tips to help prolong battery life. Please reach out to the team 7 days a week at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays from 8 am to 12 pm EST.

Response from SpotOn FenceJul 29, 2026

Thank you for sharing your experience and review. While SpotOn is designed to work in wooded environments, dense tree cover, terrain, and fence setup can sometimes impact performance. We'd love the opportunity to review your fence layout and collar settings to see what's happening and help improve your experience. Please reach out to our Support Team at [email protected] or call 603-488-1504. We're here Monday–Friday, 8 AM–5 PM EST, and Saturdays, 8 AM–12 PM EST, and we'd be happy to help.

Response from SpotOn FenceJul 27, 2026

Thank you for reviewing the SpotOn system. We are saddened to hear your dog is getting sore on his neck. A few things can cause this, one being moisture or water trapped between the dog's neck and collar from sweat, or if the area is not properly dried off after going for a swim or getting wet. Secondly, it could be caused by fitment; we reccomned being able to fit two fingers between the dog's neck and collar. Any tighter, and a pressure sore could form. Thirdly, and the most uncommon, are the contact points. Contact points have a trace amount of zinc in them that some dogs may be allergic to; if this is the case, we can provide titanium contact points free of charge to help futher reduce the likelihood of an allergic reaction. As always, the team is here for you and happy to help. Please reach out to us so we can further help diagnose what may be causing your dog to get pressure sores around his neck.

Response from SpotOn FenceJul 23, 2026

Thank you for your review and feedback; feedback like yours truly helps improve the product over time. Tracking will use a significant portion of the battery if left on for an extended period. We recommend turning off tracking once the dog has been located. If you would like us to review your collar and ensure everything is working as intended, or if you have a few suggestions for improvement to the collar, we would love to hear from you. Please reach out to us 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 8 am to 12 pm EST.

Response from SpotOn FenceJul 21, 2026

Thank you for your review. We would like to look into your battery life and cellular connectivity for you. When you have time, please reach out to us for assistance. We look forward to getting these issues resolved.

Response from SpotOn FenceJul 21, 2026

Thank you for the review and feedback. SpotOn collars are recommended for dogs weighing at least 15 pounds with a neck size of 10 inches or greater; the unit itself weighs about half a pound. With these recommendations in mind, the collar should not cause any discomfort to your dog. If you have additional questions, please reach out to us at [email protected] or call 603-488-1504.