SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceJun 26, 2026

Thank you for the review. What you are most likely experiencing is a poor cellular connection between the collar and your phone. In order for you to use features within the tracking page or to receive notifications, both your collar and phone need a strong cellular connection. A typical power cycle should help to resolve this issue. If you would like additional help or troubleshooting steps, please contact us via email at [email protected] or call 603-488-1504. We would be happy to help and look into this issue while answering any additional questions or concerns you may have.

Response from SpotOn FenceJun 12, 2026

Thank you for providing a review and sharing your experience. The system uses four sets of satellite constellations in orbit to ensure your collar is always connected, no matter where you are in the world. If your device is experiencing issues staying connected to satellites, please reach out to the support team. We can help diagnose the issue and initiate a warranty claim if the unit needs repair. Contact the team 7 days a week at [email protected]

Response from SpotOn FenceJun 11, 2026

We're sorry to hear that your experience with SpotOn did not meet your expectations. We understand how disappointing it is to invest in a product with specific needs in mind, only to encounter an issue that impacts your confidence in its reliability. SpotOn collars are designed and tested to be waterproof for everyday use, including swimming and water retrieval, so we're genuinely sorry this wasn't your experience. One thing worth noting: without having the collar come in for a full inspection, it's difficult to know exactly what happened, water damage isn't always the culprit, and we'd have loved the chance to diagnose it directly. That said, we're glad we were able to honor your return under our 90-day Satisfaction Guarantee, and that option remains open if you ever want a second look at a future collar. We also hear you on the international shipping costs, exchange rates, and duties. Unfortunately, those fees are outside our control, but we understand they added real financial weight to an already frustrating situation, and that's a fair thing to be disappointed about. Thank you as well for your kind words about our customer service team. As a small business, we strive to provide a helpful and straightforward experience when issues arise, and we're glad that part of your experience was positive. If you ever decide to give SpotOn another shot, we'll be here, and we wish you and your dog many happy adventures ahead!

Response from SpotOn FenceJun 9, 2026

Thank you for the feedback. We are saddened to hear you are experiencing training issues with Nitro. We are more than happy to assist you in any way possible. You can contact customer support 7 days a week at [email protected] with any questions or concerns. We can also provide some training tips and tricks, and even set you up for a free 30-minute virtual 1:1 training session with our certifed trainer.

Response from SpotOn FenceJun 9, 2026

Thank you for the review. We understand it's hard to be without the collar while it's being repaired. We assure you that the collar will be sent back immediately after repairs are completed. While the unit is being fixed, we are happy to provide you with updates if requested. Should you have additional questions or need a new shipping label to send Bella's collar in, please reach back out to the team. We would be happy to assist.

Response from SpotOn FenceJun 5, 2026

Thank you for your feedback. We sincerely apologize for any inconvenience. As a small business, we take feedback from our customers seriously and use it to grow and enhance our product. Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!

Response from SpotOn FenceJun 3, 2026

Hello Tiffany, thank you for providing a review. We are saddened to hear you have been having issues with your collar. A cellular subscription is not required for our collar to function and has no effect on your dog's containment; that is all controlled via GPS satellites. Cellular subscriptions can be added or canceled at any time and are used solely to receive notifications and use the features on the app's tracking page. The collar also uses a different cellular wavelength than your phone's normal 5G LTE coverage. The collar uses LTE-M. This is used by third-party devices to avoid congesting the cellular tower in day-to-day operation. The cell signal on your phone will never match the signal from your collar. Your Omni collar should run for about 20 -25 hours on a single charge, depending on your dog's activity level and how often they test the fence line. If you believe your collar is in need of a service repair, or if you would like to troubleshoot your collar while having any and all questions answered, please reachout to us at [email protected] or give us a call at 603-488-1504. We would love to look into this and help resolve any issues you may be facing.

Response from SpotOn FenceMay 29, 2026

Thank you for reviewing the SpotOn collar. After looking over Tricksy's collar, I can confirm the unit is working as intended. I would reccomned shrinking your home zone and allowing it to be just over the home with about ten feet of wiggle room on all four sides. This can help with keeping Tricksy within the fence, as home zones are considered safe areas by the collar. While she is within the blue home zone, all corrections are disabled. We appreciate you being a long-term customer and would like to look into any issues, along with addressing any concerns you may have. Tricksy may also benefit from some recoaching to help prevent her from chasing those pesky rabbits and squirrels. We are more than happy to set you up for a free 30-minute virtual 1:1 consultation with one of our certifed trainers. They can help by suggesting updates to your fence and the appropriate correction level, if needed. Please reach out to us at [email protected] or call us at 603-488-1504