SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceAug 11, 2026

We’re sorry to hear that your inquiries weren’t answered and understand how frustrating that must have been, especially while waiting for your refund. We’ve confirmed that your refund was processed on July 30th. Refunds typically take up to 10 business days to appear back in the original payment account, so it should be reflected shortly. We sincerely apologize for the lack of communication regarding your questions and refund. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention. Should you have any additional questions about your refund, please contact us at 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays from 8 am to 12 pm EST.

Response from SpotOn FenceAug 4, 2026

Thank you for taking the time to share your feedback. We're sorry to hear you're feeling disappointed, especially after making such a significant investment. We did want to clarify that a cellular connection is not required for SpotOn to contain or correct your dog. Containment is powered by GPS satellite technology, while the optional cellular subscription is only used for features such as notifications and live tracking within the app. The subscription can be added, canceled, or changed at any time. If you're experiencing poor cellular connectivity, we'd be happy to take a closer look. Several factors can affect cellular performance, and our team can help troubleshoot to see if there's a way to improve your experience. Please contact us at [email protected] any day of the week, or call 603-488-1504 Monday through Friday from 8:00 AM to 5:00 PM EST. We appreciate the opportunity to help and hope to get your SpotOn system working as expected.

Response from SpotOn FenceAug 3, 2026

We are sorry to hear you are still experiancing issues with the system even after receiving the replacement collar. This is not the experience we expect for our customers, and we would like to look into this while answering any questions or concerns you may have. Please give us a call at 603-488-1504. We look forward to speaking with you and resolving any issues you are currently facing.

Response from SpotOn FenceJul 24, 2026

We're sorry to hear you’ve had such a frustrating experience with your SpotOn collar. We’d really appreciate the opportunity to learn more about the issues you encountered with battery life, the software update, and Home/Keep-Out Zones, as we may be able to help troubleshoot or find a solution. We understand that every dog and property has different needs, and we’d be happy to discuss your specific setup. Please reach out to our support team 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 8 am to 12 pm EST. We would be happy to look into your specific setup while also answering any additional questions or concerns you may have.

Response from SpotOn FenceJul 20, 2026

We’re sorry to hear about the ongoing frustration with your collars and understand how concerning it is when your dogs are able to wander outside their boundaries. We’d appreciate the opportunity to look into the issues you’ve experienced and help determine what may be causing the inconsistent performance. Regarding the additional subscription charge, our records show that the refund was processed and charged back to your PayPal account, as communicated by our support agent on July 16. We understand how frustrating it would be to believe that the refund was still outstanding, and we’re happy to help clarify the transaction if needed. Please reach back out to our support team so we can review your collars and account further and work toward getting everything functioning as expected.

Response from SpotOn FenceJul 16, 2026

Thank you for the feedback and review. We are sorry you are having issues with the collar, and we would like to look into these issues and resolve them for you. Please reachout to support when you have time, so we can look into why your collar is not producing a sound or connecting. We look forward to resolving these issues. You can reach us 7 days a week at [email protected] or call us at 603-488-1504, Monday-Friday 8 am to 5 pm, and Saturdays 8 am to 12 pm EST.

Response from SpotOn FenceJul 14, 2026

Thank you for taking the time to share your feedback. We're sorry to hear the collar did not perform as expected during your experience. A SpotOn collar should consistently provide feedback when your dog crosses the fence boundary, so what you described is not the experience we want our customers to have. We see that your collar was returned in April, but we still appreciate you sharing your experience, as customer feedback helps us continue improving our products. If there's ever anything we can do to assist you in the future, please don't hesitate to reach out to our team. We truly appreciate you giving SpotOn a try and wish you and your dog all the best.

Response from SpotOn FenceJul 10, 2026

Thank you, Sandy, for taking the time to share such a thoughtful review. We're truly sorry SpotOn didn't provide the consistent experience you expected, especially after working with our support team and trying a replacement collar. We'd like to clarify that SpotOn's containment system does not rely on cellular service. The collar uses GPS/GNSS satellites to create and enforce the fence, while cellular connectivity is only used for optional features like live tracking and notifications in the app. Many customers successfully use SpotOn in rural and wooded areas, although factors such as dense canopy, terrain, and the surrounding environment can sometimes affect GPS performance differently from one property to another. While we're glad to hear your dog learned the boundaries quickly and that our support team was helpful, we're disappointed we weren't able to resolve the issue on your property. Feedback like yours is incredibly valuable as we continue refining both our hardware and software to improve performance in challenging environments. We sincerely appreciate that you gave SpotOn a fair opportunity, and we wish you and your dog all the best. Thank you again for sharing your experience and your thoughtful feedback.