SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceOct 8, 2026

Thank you for sharing your feedback! We understand how important it is to easily confirm that the collar is powered on and ready to use, especially with multiple family members caring for your dog. SpotOn has built-in LED indicators to help communicate the collar's status. A solid white light indicates the fence is active and ready for containment, while a flashing white light means the collar is acquiring a GPS signal. When charging, a flashing green light indicates the battery is charging, and solid green means it's fully charged. A red light may indicate a low battery or inactive fence. You can check these indicators by briefly pressing the collar's power button, and the app also allows you to view the battery level. We appreciate your suggestion for a simpler way to monitor the collar's status and will share your feedback with our team. If you need assistance, our Support team is always happy to help!

Response from SpotOn FenceOct 1, 2026

Thank you for taking the time to share your experience. We’re sorry SpotOn wasn’t the right fit for your property and that the return and support process added to your frustration. GPS performance can be affected by environmental factors, including large structures and metal roofing, which may obstruct or reflect satellite signals. Because every property is different, we understand how important it is for customers to have clear information about these considerations before purchasing and setting up their fences. We also appreciate your feedback regarding how this information is communicated, as well as your experience contacting our team and receiving your refund. We take that feedback seriously and will share it internally as we continue working to improve both the information and support we provide our customers.

Response from SpotOn FenceOct 1, 2026

Thank you for sharing your experience. We understand how important reliable tracking is, especially if your dog leaves the boundary. While containment uses GPS satellites and does not require cellular service, real-time tracking requires both the collar and your phone to maintain a strong cellular connection. If either connection is limited or interrupted, tracking updates may be delayed or temporarily unavailable. We’d be happy to take a closer look at your collar and connection to better understand what’s happening and see how we can help. Contact the team by email 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

Response from SpotOn FenceOct 1, 2026

Thank you for sharing your experience. We’re very sorry to hear your dog was missing for 17 hours, and we understand how concerning it must have been when tracking was not available as expected. SpotOn’s containment and tracking functions operate differently. Containment uses GPS satellite signals and does not require cellular service, while real-time tracking and notifications require the collar and phone to maintain a strong cellular connection. Because of this, a collar can continue providing containment even when tracking information is delayed or unavailable. We’d also like to better understand the frequent boundary breaches you’ve experienced. Increasing the correction level alone may not resolve repeated breaches, and additional training or adjustments to the setup may help. We’d appreciate the opportunity to review what happened with your collar, tracking, and containment experience and determine how we can best assist you and your dogs moving forward. We look forward to hearing from you and helping your dogs live a life truly unleashed.

Response from SpotOn FenceOct 1, 2026

Thank you for your review and feedback. Home Zone will help prevent these false corrections, and it's best to make the zone about five feet larger on all four sides to accommodate GPS drift. Metal roofs can cause more frequent false corrections because the GPS signal reflects off the roof, lands near or outside the fence, and triggers a correction. Another step to help prevent this correction is to take the collar off when your dog will be in the home for more than 30 minutes at a time and place the unit on the charger while not in use; this will prevent corrections from occurring. Have questions? Need assistance? Reach out to the team by email at [email protected] or call 603-488-1504. We look forward to assisting you.

Response from SpotOn FenceSep 28, 2026

Thank you for the honest review and feedback; it helps us continue to grow and improve the product. Multiple factors can shorten battery life, such as continued tracking use or frequent breaches/alerts when your dog tests the fence line. We offer an extended battery mode that disables the collar's cellular SIM chip while your dog is within the fence to preserve battery life. If you would like help turning on battery saver mode, or want to run a few troubleshooting steps to ensure the system is working optimally, please email the team at [email protected] or call 603-488-1504 Monday throught Friday from 8 am to 12 pm EST and Saturdays 9 am to 12 pm EST. We look forward to hearing from you and answering any questions or concerns you may have.

Response from SpotOn FenceSep 21, 2026

Thank you for sharing your feedback. We understand the frustration, especially when you use SpotOn regularly at multiple locations. When you move to a different location, you must deactivate the currently loaded fence before activating the new fence when you arrive at the next location. To do so, you must be within 30 feet of the collar and connected to Bluetooth, and reccomned to change the fence before letting the dog out of the car; that way, they are always automatically secured when getting out. We’d also like to clarify that the collar does alert your dog as they approach the boundary, and they should receive two tones. One ten feet before the edge and the second five feet before the edge. If your dog isn't receiving these warnings, we’d be happy to review the collar and settings with you to make sure everything is working as intended, and to provide troubleshooting or warranty options if needed. Please contact the customer support team at [email protected] or call 603-488-1504 for troubleshooting.

Response from SpotOn FenceSep 18, 2026

Thank you for supporting local business and leaving a review. The team would be happy to answer any questions you may have and help ensure you feel confident with the system. They can even guide you through the app to help with fence creation, training, and everything in between. We look forward to assisting you. Contact the support team by email at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.