SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn FenceReviews of spotonfence.com

4.2913 reviews
Pet Services
Manchester

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SpotOn Fence

About SpotOn Fence

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance.At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data.Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone.Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn Fence (spotonfence.com) has 913 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spotonfence.com
Website: spotonfence.com
Category: Pet Services
Location: Manchester
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpotOn Fence reviews

Showing 55 reviews with 2 stars · Clear filters

Rochelle A.
Sep 28, 2026
Not consistent with the trackers and…
Not consistent with the trackers and the fence, signal isnt strong most of the time, and Zoey breaks the fence and I feel it isnt reliable, the signal says its "good" I have tried trouble shooting and walking the collar to the fence lines and it will alarm but not when she has her collar on consistently
Response from SpotOn FenceSep 29, 2026
Thank you for providing feedback on the SpotOn collar. The issues you're experiancing could be caused by a few factors, and our customer support team would be happy to troubleshoot and help resolve them. The SpotOn collar uses GPS satellites to create a fence and provide corrections if your dog wanders too close to the fence border or breaches. If a breach occurs and you have our optional cellular subscription with a strong cellular signal on both your phone and collar, you will receive a breach notification, followed by tracking automatically turning on. If your phone or collar has a weak signal at the time of a breach, you may not be notified, but rest assured the dog is still being toned and corrected as long as the collar maintains a satellite connection. For further assistance or troubleshooting, please contact our technical customer support team. You may reach them by email 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST.
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Allison A.
Sep 18, 2026
Wish it would work
The idea is solid. The execution was not. The fence line traveled day to day and it was confusing our LGDs. My LGDs were also stung in their safe zone twice in front of me…I would guess many times more when I wasn’t there. The safe zone was clear of the fence line by much more than 30 feet. Also, not to the companies fault, but one of our Pyrs could not be stopped by level 30. We watched her make the decision to take the sting to get through.
Response from SpotOn FenceSep 18, 2026
Thank you for sharing your experience. We’re sorry to hear the fence line appeared to shift and that your dogs received corrections while well inside their safe area. While some GPS drift is natural with any GPS-based system, corrections occurring that far inside the intended boundary are something we would want to investigate further. We also understand that every dog responds differently to correction levels, and for some dogs, static correction may not be enough to deter a determined breach. We appreciate your feedback and would be happy to review the collar and fence setup with you to better understand what occurred. Please contact the support team by email 7 days a week at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm EST and Saturdays 8 am to 12 pm EST.
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Teresa B.
Sep 11, 2026
The fences are hard to construct
The fences are hard to construct. Therefore it does jot correct the dog in the appropriate time. He gets a running start to get thru. O have it set on 14 of static correction. He comes thru inspite of the fence.
Response from SpotOn FenceSep 14, 2026
We are sorry to hear you are having trouble creating a fence, and we'd be happy to help with setup and training if needed. If you need assistance or have general questions, please contact our technical customer support team 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.
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Melissa M.
Sep 9, 2026
There are often times when the collars…
There are often times when the collars make alerts in the safe zone. It is very confusing for the dogs.
Response from SpotOn FenceSep 10, 2026
Thank you for your review. The reason you are receiving false corrections from within the home zone could be caused by multiple factors, such as your landscape/terrain, the material and pitch of your roof, or a Home zone that is too tight to the home and needs to be expanded. We would love to troubleshoot and learn more about your specific situation, so please reach out to support. You can contact our support team at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturday 9 am to 12 pm EST. We look forward to hearing from you and resolving the issues.
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Paulette
Sep 9, 2026
The drifting is way too much
The drifting is way too much, leaves my dog questioning his boundaries
Response from SpotOn FenceSep 10, 2026
Thank you for sharing your experience and review. We’re sorry to hear that the boundary movement has left your dog feeling uncertain. We understand how important consistency is when you’re trusting SpotOn to help keep your dog safe. Because SpotOn uses GPS technology, some natural GPS drift is expected. With our Nova Edition, we observe 3–6 feet of drift. However, if you’re experiencing more than expected or it’s affecting your dog’s confidence with their boundaries, we want to help. There are several factors that can influence GPS performance, and our Support team would be happy to troubleshoot your system with you and work toward a resolution. Please email us at [email protected] (available 7 days a week) or call 603-488-1504 Monday–Friday, 8 AM–5 PM, or Saturday, 9 AM–12 PM EST. We look forward to speaking with you and helping your dog live a life unleashed.
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Tara C.
Aug 20, 2026
I had higher hopes
I had higher hopes. For the price I expected more. I will say it does a fair job with preventing escapes. My first impression was that the collar is very bulky and stiff, it can be a challenge to put it on a wiggly dog. The tracking is sub par, very delayed. The battery barely lasts 10 hours. If I had know before hand I likely would not have purchased these collars. Halo collar was much better as far as tracking and battery life.* In response to your reply, the initial review said someone would reach out to me concerning my review. That never happened. You were however very fast to reply to this review.
Response from SpotOn FenceAug 20, 2026
Hello Tara - So sorry that you're not having a positive experience so far. It looks like you ordered the collar about 2 months ago and haven't touched base with our support team. We definitely recommend reaching out ([email protected] or toll-free at 1.833.952.1960) to explore solutions to the cellular delays and low battery runtime that you're reporting. I'll give them a heads up that you may reach out!
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AA
Aug 19, 2026
I purchased a second hand nova collar…
I purchased a second hand nova collar off of eBay, and the battery life was abysmal, with no additional features / tracking / etc, I got maybe 10 hours. The nova collar is a relatively new release, so the battery can't be that old. While it is always possible the battery was defective or mistreated by the original owner (though I doubt the latter), the product is so new that I was surprised how far off the stated battery life was from what they advertise (34+ hours! not even close). I reached out to support who checked and saw that I was not the original owner of the collar, and they declined to assist even though the item is so new, because their stated warranty is non-transferable. If you had confidence in your product, transferring the warranty wouldn't be a problem. But the overall support experience was very latent and delayed responses over weeks of time, even before they knew that I wasn't the original purchaser. Overall, just a poor experience with their support team, and an unusable product due to the horrible battery life.
Response from SpotOn FenceAug 20, 2026
Thank you for sharing your experience. We understand why receiving 10 hours of battery runtime is frustrating. That is well below the expected performance and is not the typical experience. We are also sorry that our team's response was delayed. You deserved a timely and clear explanation and we'll take this as an opportunity to do better. We do want to provide some context around our warranty. SpotOn’s one-year limited warranty applies to the original purchaser and, as is common with consumer electronics, does not transfer through a private sale on a third-party marketplace. The original purchaser had access to SpotOn’s applicable return and warranty protections before the collar was resold, but those protections do not transfer to a subsequent owner. This policy is not a reflection of our confidence in Nova or our commitment to customers. We stand behind direct purchases with a 90-day return period, a one-year warranty that includes accident forgiveness, and complimentary training and technical setup support. We appreciate you bringing this to our attention and hope this context helps clarify both our warranty and the level of support SpotOn strives to provide.
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W. M.
Aug 4, 2026
My wife won't use the collars because…
My wife won't use the collars because it is too difficult to determine if they are powered on or off. We bought two collars at Christmas. Began to use them in May at a second home. Between purchase and first use the collars were upgraded. So I am not sure if the on / off function has changed.
Response from SpotOn FenceAug 5, 2026
Thank you for your review and feedback. To check whether your collar is on or off, double-tap the power button on the collar. If a light illuminates on the collar, it's on; the light will appear for 5 seconds before turning off; if no light appears, the collar is off. Another way to tell the collar is powered on is to open the app and connect to it; as long as you are within 30 feet (Bluetooth range) and can connect to the unit, the collar is on. We would be happy to walk you through setup and answer any questions you may have about the collar and how it operates. Please reach out to us at [email protected] or call 603-488-1504. We look forward to hearing from you.
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