SpotOnReviews of spoton.com

It is an absolute horror getting things done. I have canceled my account and still getting charged for closed account.

Total fraud hey customers look at your receipts they even charge you on your debit cards my business lost K's of dollars and when a prove them with facts they came pick up their equipment and promised they would reimburse us now the two representatives don't work for spot-on anymore and spot-on doesn't answer emails or phone calls it's a scam a fraud

Update to my review. James Clark from Spot On contacted me and assured me that the $600 I was told I would be charged for the c/c terminal was not correct. He told me that they do not charge for the terminals and that I would only be getting the $25 charge for the monthly fee because I cancelled in the middle of the month. I waited till after the first of the month to make sure that $25 was the only fee coming out of our account and that is correct, we did not get charged $600. I thank Mr. Clark for correcting this error and made me feel much better about the Spot On company.

They put my payment on hold. When I called customer service wait time was terrible the automated system hung up on me twice. I am switching back to a different cc prosser. They're terrible!

I was served by SpotOn for a couple of years and was made a better deal thru our national buying group. I requested cancellation in Oct and to prove how much they withdrew from my account after that date, I had to provide bank statements. I even had a cancellation number which they now can't find. I cannot get my account cancelled and they continue withdrawing monthly fees.

I signed a contract and they changed the terms afterwards. Unfortunately I did not notice this until recently and when I notified them they have done nothing to fix it. They sent me a copy of a addendum they said I signed which clearly I did not and then finally said that the terms my salesperson had on the contract would never have been approved. They have reviewed my account and I have the best rate available. Really? How do you change a contract without any notification to me? How do you forge a addendum and then think I will believe that it's my signature? This has been an ongoing issue for over 3 weeks and still can not talk to anyone. Their only communication is by email every few days.

We had a restaurant and used Spoton for cc . They did a good job with the merch services. We sold our restaurant in January. Since then we have been billed by for all the monthly services. I contacted them again explains how we sold the business doesn’t matter billed again.. Very bad!! Customer service.

Our "Order Online" option on the website goes to a 404 Not found page. It was working earlier in the day, but some change was made. Seems to be a Website problem, but when you contact them, they say it's a Restaurant problem. Contacted the Restaurant problem team, after about an hour of back and forth, got disconnected. It should be an easy fix to change a url, but we cannot get anyone to resolve it. Very frustrating that we are losing sales and they can't step up to fix something that seems to be fairly simple.