SpotOnReviews of spoton.com

Worst experience ever. Had an illegal chargeback and never refunded the money. Just cancelled me without notice and my business left without credit card processing. Worst customer service ever over a $500 illegal chargeback. They would rather lose thousands I've given them over the years. Not to mention the 3% on debit cards they charge. Buyer beware! RUN!

I m owner for three amigos Mexican in Delaware. I have bad but very bad experience, Stay away for spot on. This company is no work for owner, para todos los pequenos negocios. No se meran con esta compañía , es lo peor que pude haber hecho, apoyan a otros que no son duenos, y a los verdaderos dueños no lo ayudan, aunque mandes toda la documentación en donde tú eres el único dueño, LLC, federal id. Licencias del stado licencia de la ciudad, taxes en donde aparezca tu nombre, eso para ellos no vale nada , vale mas la palabra de una persona que intenta defraudar tu restaurante que todos esos papeles, nunca verificaron los papeles del supuesto dueño. Pero al verdadero dueño no lo ayudaron

We have a small restaurant and bar. SpotOn sold us on its POS system promising that it would integrate with our existing Homebase payroll system. Then after we installed their system in place of Clover they told us they could not integrate it with Homebase and tried to sell us their payroll system, which meant we had to switch back to Clover. All if this cost us thousands of dollars and significant downtime to our POS. When we asked that they refund our costs for the two switches they refused, claiming we owed them money. Unbelievable. In my view, the company has no ethics at all and cant be trusted. Be warned.

Avoid this company

My problem is I have reached out to them several times to be a client of theirs and every time I talk to someone they say they will get back to me with a quote. I have been trying since October 25. If you don’t want me to use your POS then I’ll move onto toast, but at least tell me.

Win Nails and Spa in Omaha Nebraska I have been using Spoton in 6 months but receive a lot of extra fee n low help. I tried to tell them update the prices on my salon but they never done. Took them more than 2 months without any responding. Should not using this company anymore . I am writing this sms on sunday 11/12/23 I will cancel tomorrow. Any questions wanna know more feel free to give me a call (402) 964-2733

Absolutely terrible customer service. I've tried multiple times to resolve an issue that still isn't resolved. They will close one case and open another. I would much rather chat on the website since their accents are difficult to understand, but they keep asking me to call. When I call, they still can't figure out why my app/equipment isn't working.

Terrible customer service. I have been dealing with an issue for two months. First no response at all, then multiple responses from different support lines with different case numbers and different info. The case was supposedly resolved (it was not) and closed. When I've tried to follow up, I have been ghosted. Worst experience ever.