SpotOnReviews of spoton.com

Spot On is in Beta Testing Mode. This POS should not be in use at any business. They are using consumers as guinea pigs. Enterprise is non exsistent, Online Ordering is a nightmare, updating items, loyalty all trash. Need a spreadsheet to balance sales and credit cards. Takes 3 days to get credit card deposits. My local support is great, spoton the product is terrible. We moved from Toast to get better support, we did, we also got a terrible POS system.

I have been with spot on for almost 6 years now. Their sales rep came in. I signed up and I gave him a check to an account. We didn’t want to use, he told me to sign up anyways and when we open our business account we could switch the checks. We switched the checks ,he came in and put the correct account number down and then decided to leave our other account open so for the last five years, we’ve been getting charged $58 a month on an account we never use or ever use and never check. I’ve been promised by several people we’re going to get our money back. Then I was told they gonna waive my fees indefinitely . Then I was told that the account had been closed and I will not get charged again. Got my statement—-, today I was charged again. They owe me thousands of dollars and I’ve been lied to so many times I can’t even count. I will be contacting the Better Business Bureau,, the federal commission and I also know a lot of realtors who also know many other businesses. I will make sure every business knows how they cheated me out of my money and refused to pay me. I was going to get free equipment and fees were gonna be paid indefinitely they said!. I then asked Isabella to put that in an email and send it to me and she goes ‘well this is just between me and you. I’ll make sure those fees never hit your account and if they do, you feel free to call me and I’ll make sure they’re removed. Bull! It all seems fishy too me ! it seems like according to these reviews everyone’s having the same type problem and they don’t want to resolve anything because they’re crooks . They have messed with the wrong person. I am going to make this so right that they have no idea what’s about to hit . It seems to me like there could be a class action suit here with the way they are keeping clients money and charging their accounts . At the very least, some sort of investigation. I own a property management company in the state hold us a certain standards and laws we have to follow. I believe there’s some laws being broken here. They are willingly stealing money out of my account and I can’t get the bank to stop it without closing my account and I’ve got other things coming out of there now. , I am gonna do everything I can to make sure no one else around this status of South Carolina sign up, I’ve given them 24 hours to contact me and resolve this. If not, I’m not holding back. I have called three times and emailed Isabella since yesterday and have yet to hear from her. I was told by other employees she would be in shortly or she hadn’t got to work yet and then they created another case number. They do nothing but give you the runaround and I guess they haven’t ran into the right person yet who’s not gonna put up with this. I run a legitimate business and I DO NOT treat people run like these people do . I have ran Millions of dollars through spot on and I am not gonna be treated this way

Everyone should heed the reviews from others, especially retail businesses, that Spot On is useless in the retail environment. They make promises that they cannot deliver on and only make half assed attempts to resolve the issue, really only after they have seen a negative review on line. We have been in process of getting a refund for our equipment, which was promised to us, but every incremmental payment has only happened through our ongoing efffors to reach out to Spot On. The "team" responsibe for returns and refunds do not have a direct dial number and cannot be reached. I wonder why that is? I have gotten some responses via messenger, but all I have gotten from the last few attempts is that they are sorry and are following up with the mysterious returns/refunds team that does nothing other than prevent returns/refunds. We are still owed half of our purchase of unused equipment

There Retail POS is a pos, square has twice as many features, they seem to specialize in restaraunts but not retail stores, pos is basically worthless and outdated compared to square and clover. Promised personal agent to work with, but all phone calls and emails ignored.

Customer service is poor. My customers credit cards were being charged twice and calling them was a nightmare. These would gladly fix the charges but it continued with nothing being corrected. I switched merchants and have no problem with that now. They said it was the machine...I got another machine and it still did the same thing. Now I am having a problem because they said I did not cancel with them when I told them three times that I cancelled. I asked that they pull the recorded conversations and they said they cannot do that. NOTHING BUT PROBLEMS WITH THEM..

We were promised low fees and great savings which never materialized. After we had switched to another firm, they reached out and offered lower rates.

frequent unsolicited spam emails with no option to unsubscribe Edit to add: Since this review and response from the company, another e-mail came in, still with no unsubscribe option.

Stay away stay far far away. We were hit with a NASTY chargeback. Spoton and our sales reps could care less. I called them along with their poor excuse of a customer service department, and blamed my team and I for the chargeback. This is infuriating seeing as though I had complained about faulty equipment for MONTHS leading up to that.