SpotOnReviews of spoton.com

SpotOn stole $6,662 from our small business through ACH, admits it was for goods we never received, yet refuses to refund. Shady company! UPDATE TO REPLY: Nope. The charges went outside the valid scope of the agreements by $6,662. For example, we were charged for a station we didn't receive (already had it) and two merakis (only need one, already had it). Those were admitted to in writing. And then one of the agreements was void because it had been 3.5 years since activation (not under a year). Scammers!

Before godaddy took them over they were okay and competitie. Since the take over their charges went up by 20% and their customer service when it comes to charge backs are poor very poor! They demand paperwork and then more paperwork till the time to respond expires and tell you to kick dirt! We changed to another much cheaper company with much better customer service

I selected SpotOn over Toast because their price was better. I opened my restaurant on June 17th, 2024 and have been using SpotOn as my POS system. Since then, I have lost over $8,000 and hundreds of customers. During our Grand opening weekend, we lost over $300.00 in cyber space using the QR code on the receipt to pay. Spoton did nothing to help us try to solve where the money went. The second one was they had a company wide outage and we had to shut down our restaurant for the day. Spoton never told us why this happened. Next thing was our credit card terminal went down for over three days and spoton never sent us a replacement. I had to call and threaten cancellation if they didn’t overnight us a new terminal. The last straw was our credit card terminal again, it has been down for four days and spoton has done nothing. This company does NOT care about you or your business, customer service is horrible, sales representative is unresponsive, and if u have issues…ur on ur own! I am in the process of canceling and going with Toast, they may be more expensive but definitely worth it! I have had so many issues in the last two and a half months and lost so much money and not to mention the customers who won’t be back. If your considering SpotOn as a POS system, do yourself a favor and go with a different company.

This company promised the world switching to them from Toast POS and if it would have worked out it would have been great for all but from the start they over promised and under delivered. Their lack of organization and misinformation cost my company thousands of dollars and now they want more because I ended up having to switch back after they withheld my deposits for a week because they sent me the wrong document to change a bank account the system also crashed on a busy Sunday shift and that’s when I learned that if they crash there is no offline mode or backup, their system becomes a brick for all. Countless embarrassing situations with multiple credit cards not going through for large parties. A KDS system that lost in excess of 30 tickets at a time that sank our restaurant 3 weeks in a row on our busiest shifts. Costing me thousands in comps and lost customers. Tickets that would not appear or print only hours later that would show up and print that would then be made and not needed…wasting even more money. I was then told they made the decision when I left to not hold me accountable for breaking the contract (which I shouldn’t bc they never delivered the system I was promised and proof of that is the fact that they said they weren’t charging me for it until it was 100%) and that I would just send back the equipment and we would call it a day. Well someone then decided that I will pay and that the fact I personally spent countless hours on calls (50 different calls in the 2 months) and emails does not matter. My time or business was not worth anything to this company and they are making it personal and now I have to get my lawyers involved. STEER CLEAR of Spoton. Nothing they say is worth the frustration they will cause. Yes, someone answers the phone, yes you can get someone high up but that’s where it stops. It takes them forever to figure out their own problems and will blame your network etc…funny thing is once I switched from Spoton to a different system and have been using it for a month….I have not had to make a single call for any issues. Lastly, when I cancelled Spoton they closed my account before they settled my final batch….it took 20 days to get paid for that all while they were sending me a final bill. I also had to spend 4 hours calling and doing research to get them to pay me for it because they couldn’t figure it out.

Our experience with SpotOn has been incredibly disappointing. Despite countless hours spent on Zoom meetings and menu revisions, we found ourselves completely unprepared for our reopening. When our installer arrived, everything seemed to be on track, and he did his job perfectly. However, as soon as training began, it became evident that the menu had not been updated as promised. Less than 24 hours before our scheduled reopening, we found ourselves with no menu, no third-party integration, and no follow-up from SpotOn to explain what was or would be happening. Their lack of communication and failure to meet commitments left us scrambling at the last minute, jeopardizing our entire operation. We expected better and are deeply disappointed with the service we received. I’m wondering who will be compensating us for a lost night of revenue after countless promises of being ready (end of May everything was started with promises we would have NO ISSUES to go live August 15th. So apparently June 1st-August 15th isn’t enough time to build a menu consisting of less than 20 beers & a food menu. If not for the help of Taylor & Matt I would already be disputing my charges and finding a new system.

Your app doesn't work when you updated it! You were going to overnight a new terminal. I still haven't received it. It's been 3 days now. I've lost over $200 because my customers couldn't tap. You charged me my monthly fee knowing full well that the app didn't work and my card reader was obsolete. You didn't even bother to inform me. I've been with you for 4 years. This is horrible customer service!

When we call customer service, they take 30 minutes to find your location and then waste your time with technicians that aren't equipped to help you before transferring you and then you have to explain everything again and go through more of the same troubleshooting. On multiple occasions you are left with no solution until a later date. On one occasion we called to have the touch screen be scrollable and the technician downloaded a program, and it caused the hard drive to malfunction which caused the POS system to quit working. Then they charged us $1800 for a new device and had to pay more for expedited shipping.

Looking at the previous reviews there’s nothing newer than 2021. I would have given them a more positive review 3 years ago but not now. The support has gotten terrible, they raised prices and have hidden fees. You will only talk to someone in the USA if you tell them you’re ending your service. Then they will offer you a reduced rate!