SpotOnReviews of spoton.com

I’m quickly becoming disappointed with SpotOns stability. Every week it seems that for some reason the system logs us out and we have to call support. We are a coffee shop so we need immediate access to our register in order to keep our sales going. Today the first person that was reached through support wouldn’t help my manager on duty to reset the system because “she wasn’t an owner”. So, one of the owners drove to the store in order to facilitate getting our system back online. The customer service person they talked to said the first point of contact “by the manager on duty “ didn’t need an owner of the business to do this and the first customer service contact should have reset the system. All fine and well that they should have, but they didn’t. Sales lost Update: issues have been resolved for now. It seems it took this review to get the attention and follow up I needed. When I wrote the original review I was really frustrated and in my experience you never want a customer to become that frustrated. Like I said, the issue has been resolved so I will update my overall score to 4.

Great customer service,had good experience, 100% satisfied

I have had my ups and downs with SpotOn and had a rocky beginning but Michael M. and Michelle H. have definitely been the reason my experience with this POS system has improved tremendously. Whereas I could have given a 0 star review months ago but now because of them they both deserve beyond 5 stars. I give a 4 star review because there are things that I have yet to grasp - all aspects that are outside of Michael and Michelle's realm of responsbility (i.e. structure of Back Office and cosmetic-wise regarding the monitors). Besides that, any issue that I have had- I have received phenomenol customer service. THey both get back to me as soon as possible, find out how to address any issue and make sure the right people are contacted and always make sure I know that they are available when I need assistance. Michael came as our Success Manager within his first month of working on the job and despite his lack of experience with the company, he helped us more than any other person at SpotOn- some of whom have been there for years! He is consistent, precise, thorough and welcoming! Michelle came to us stopping by on her own time and continued to address issues that were long ignored and was determined to get these issues resolved and that meant working on her own time! She has literally gone above and beyond what we expected of her. Michael and Michelle, GET STUFF DONE! It is a pleasure working with these two! Hundred stars if I could for both!

It started out great however, the unit is not holding a charge and we couldn't use it on Friday. It was not connecting to the wi fi. The issues has not been fixed yet but kudo's to Spot-on for the quick response. I am supposed to get a new unit tomorrow, and the rep is going to figure out what happened.

Works well. No complaints

We switched to SpotOn about 4 months ago. Overall we have been pretty happy with everything. There have been a few hiccups in switching, some are just issues to be expected when making a big change and some were unexpected. Having the online portal has made it convenient to be able to get batches, run cards right from our desks, and refunding customers. One of the biggest downfalls we have ran into is being able to run credits. We have to run credits from the online portal if it is a partial refund. You also can't run a refund on the portal if the card wasn't run through SpotOn originally, which was an issue when first switching because we had charged cards on our old processor before switching to SpotOn. Anytime I have had to call customer service or my sales rep to get things fixed, it has always been made right in the end and they are always friendly and helpful.

Impressed with the system and the data you can access when needed. I do believe tech support needs some adjustments. When calling over same issue, you end up getting different answers on steps that need to be taken to resolve certain issues. Other than a few glitches I love the system.

Its a great service but still a little glitch. I am sure it will iron out its kinks in the future. We like it much more than our last bank.