SpotOnReviews of spoton.com

My experience with SpotOn has been deeply frustrating from start to finish. We were given clear verbal promises from their sales rep (promises that gave us the influence to sign) but when everything fell apart and we reached out for help, SpotOn showed zero interest in acknowledging any of it. In my experience after reaching out to over twenty different people was the first time I received true follow ups. During a meeting with a higher-up, I was repeatedly cut off and told I was “confused,” even though I had documentation and detailed emails outlining every issue. She openly admitted she hadn’t taken the time to read any of the information I sent before the meeting. The fact that a representative would join a call unprepared, dismiss concerns without reviewing the facts, and completely disregard what their own sales rep told us speaks volumes. From my experience, SpotOn does not stand behind the promises made during the sales process, and once you’ve signed, they seem uninterested in taking accountability for the consequences. Based on how we were treated, all I can say is this: be extremely cautious with SpotOn. In my opinion, they can damage your operations, ignore their own commitments, and leave you dealing with the fallout alone. Consider this a SERIOUS warning. I wish I saw a post like this before we got overcharged for OVER AND OVER. If you do feel inclined to chose them for whatever incentive they provide please make sure your bank doesn't charge overdraft fees. Also, check your account atleast three times a day. I am not kidding.

I'd give it a zero if I could. We truly thought this company would be good for us to use, it's been a nightmare. The sales rep was in my business multiple times prior to signing, and emails too, now he is unwilling to even provide us with a phone number for issues we are having. The customer service is even worse, promising callbacks that never happen, unaware of what the product can do and what it does ,and they will lie to you without a concern about it. They set up our banking information incorrectly and try to blame it on us, DoorDash app is awful, took us days to get things set-up part way, no help from company that promised "white glove" service, nope. Basically they tell you to kiss their ass. I wish I stayed with Square, had this thing online 3 days and it is horrible, freezes up, crashes, won't take credit cards, multiple re-boots of system, free isn't free, wish they'd take this thing back without a fee, train your rep and your people, and correct what seems to issues many are having .

Spoton is the worst credit card company. I have a customer that wants to pay me to pay a large amount for my business on a credit card and they rejected the charge after I told that it was legitimate and authorized. Also it took them 3 days to respond. How am I supposed to do business like that. I look like an idiot to my customer. RUN FROM THIS COMPANY. THEY WILL SCREW YOU OVER.

I have been with Spoton for 7years and decided to leave because they are irresponsible and have 0 support. Got charged $1000 from them, i checked with my bank and it come from the same account which deposit money to my account every month and all they answered was they didn’t know what is going and gave me bunch of different numbers to call and try to figure it out by myself. Dont sign up if you dont want to loose your money for no reason

If only there were negative stars. The programming is clumsy and not easy to navigate. The "customizations" are useful...when they work. We were overcharged for more than a year for services we never received. You cannot perform refunds *at all* on the same day of service...what??? The list of issues is too numerous to iterate here. When I finally had the opportunity to discuss them with a "department head", I was basically told that I am either lazy, stupid, or both. I would rather use a pencil and paper and Venmo than deal with these people.

Started using them in September. Communication is basically non existent. Before we signed on with them, there was constant communication, but I guess they did what they had to do to for the sale. Whenever you call customer support, they escalate the call no matter how simple the issue is and it takes days to get a response. Most recently, I learned I was sold a package that limits what I can and can't do in my restaurant. I reached out to our sales rep a few days before Thanksgiving and have yet to get a response from ANYONE. I have to consistently reboot my POS to get my printer to stay online. SpotOn is no better than any other POS vendor, but we've decided to stick with them to avoid the headache of learning a new system all over again. I've also contacted the boss of our sales rep several times to get some sort of resolution and have not heard from him either.

Horribly dysfunctional and disorganized system architecture that makes a restaurant owner's job more difficult. Support is just as bad. It's a mirror-image of their system: inefficient, disorganized, and time-consuming. If you call support, you don't get your issue dealt with, instead you sit and wait to finally speak to what amounts to an answering service who put in a ticket for someone to eventually email you (but not call you back). System functions are spread out across half a dozen sub-domained apps, so you can't do everything you need to do in one spot. Total remote management is also impossible, as some things are done in the backend apps, some things on each POS terminal. Just a thoughtless, runaway design. We thought Toast was bad and getting long in the tooth until we tried Spoton. Hardware is also buggy and freezes. We had issues from day one, never were addressed. We moved to Square in 3 weeks. Much better alternative, new architecture, built for future extensibility, ease of use, and efficiency. Pretty much the exact opposite of what you get with Spoton.

They promise a lot and then all you have is problems with their system, customer service can never do anything to help. Now they want to charge $750 to get technical support. Worst decision to do business with them.