SpotOnReviews of spoton.com

Was with you guys for 8 months and that was too long. I canceled in August. I just got billed today(November 15) for $730 for September October and November. Shall I repeat I canceled with Spot On in August. Loyalty never worked correctly. Menu backend was extremely complicated. So many other billing issues. Very disappointed in Spot On. It was a never ending struggle.

Y’all need to have a technician in every state where you have SpotOn. I appreciate your telephone support- but also they need to be trained when they cannot fix an issue to send a technician out. Honestly I don’t even know where to start with spot on… I’ve been trying to figure out if I’m going to switch POS Systems lately, it’s been nothing but a headache to try to get something as simple as a pre-authorization working on one of my computers. It’s literally taken me months to get my pre-authorization to work on one of my computers. We finally got it working but The sheer lack of personnel that are available physically in Salt Lake City Utah has made this nothing short of a nightmare headache for me to work with SpotOn. If you aren’t able to service physically one of your customers I would recommend not allowing your business in that state or city. At this point I’m staying with SpotOn because all of my headaches have actually gone away after months of trial and tribulation, but it has not been easy and your service support team on the other end has tried, but what I really need is a manager to speak to … Ever. And also what I need is a technician that would’ve been able to come down to my restaurant at any time and just fix the problem instead of causing me and all of my employees so much stress in not being able to fix a problem.

When we were sold the Spoton service we were told that the credit card charges would all be reversed and charged to the card user. Instead, both the card user and our account are charged the fees. We are not happy about that. It seems that you have changed your online monthly activity report format (statement). For some reason we can't get the information needed now.

I went with your company even though I wasn’t ready for credit card sales, but your rep pushed and pushed till I purchased everything, then when everything went south with the restaurant I tried to get my money back on unused equipment, your company completely turned its back on me, your customer service is by far the worst customer service I have ever experienced, I will never recommend spotOn to anyone, I was robbed by spotOn and basically screwed without a condom

You need to add a 3rd party provider to do the most basic features (and pay extra for it) which you don’t learn until is too late. Support is not knowledgeable of their own product. With the merge with DoorDash they keep making changes that affect you, but don’t let you know ahead of time. Reporting us very limited and not customizable.

Customer service and support is terrible. If we had not already invested so much in Emagine, we would have dumped your organization.

getting billed for things do not know why! Pay pal easier to deal with, I am small potatoes to guys, would like you stop billing my checking account when I don't use you any more!! Regards, William Redman

The sales agent, Rusty, just made the sale and never showed u again, tried to contact her several times and doesn't answer. She meme some offers to me, later I knew it wasn't supported by the company