Sportsman's GuideReviews of sportsmansguide.com

Purchased an item - LSA oil. it was not as described. i posted a 1 star review stating that fact along with some details. the review was posted, but after several hours my review was gone. I do not trust them after this.

I got a swing set and one piece was missing i called customer care they sent it right out i had the part within 2 days beyond happy with product and customer care

I am a frequent SG customer. This review is over a number of orders in the last few years, not one specific date. Recently, they pulled a very fair and honest review of mine from their site. As a result, I am now letting the world know of their deceitful tactics. While these guys are a slippery bunch, often sending garbage / not as described in exchange for your hard-earned money, they can send out some good values and unique items. That is why I continue to do business with them. Understand you WILL get scammed by them and lose some money, but I believe there are things you can do to limit the losses. First and foremost, inspect everything thoroughly immediately upon receipt. That means take everything out of the little bags they pack things in to discourage handling/inspection until it's too late. Second, when ordering anything order only one of any particular item at a time. When you order multiples of something, that's when they send junk/returns/defectives in the mix. If you order just one of something, they will usually make it a good item because they know you'll be handling/using it immediately. Third is keep written track of backorders when ordering. Another slimy practice is stacking backorders. When you order something you want but they haven't sent, they compile the orders over time, and send them all at once. That means you could get quite a few of something you only want one or two of. Fourth is beware of anything sized. International sizing systems vary dramatically, and don't smoothly fit into the s/m/l/xl paradigm SG tries to market in. SG wins when you get stuck with garbage and they keep your money. Warnings 1-4 may not be their official policy, but it's certainly my experience. Fifth is not my experience, but I see it in the reviews of others. When those receiving junk write a negative review, SG replies with a soulful message that they care, and will make things right. Follow on reviews reveal this to be BS. I can't be bothered to jump through hoops only to get screwed so I have a box of nothing but SG garbage sitting nearby as a reminder to BE CAREFUL. Someday I'll donate it all to some charitable thrift and take the deduction. SG are either incredibly lazy and stupid, or out to make money based on your ignorance; unsure which. But with a little care, dealing with them can be a net positive over the long haul.

On March 17th, 2023, I placed an order for non-returnable items as a gift. Very shortly after placing the order (~20 minutes +/- 5 mins), the recipient changed their mind on a detail, requiring me to cancel this order and reorder the same items in a larger size. I tried canceling on the website and it wouldn't process. I called Customer Service, per the website's instructions, and CS told me that once orders were placed, they couldn't be canceled. I ask, SINCE WHEN?? The order was still pending, it was after 8pm on a Thursday night, and even CS acknowledged that no one was working. So, why didn't they stop the order from processing? We argued for the next 18 hours, 5 different CS Reps. Not a single person would take an overt action to help. They went so far as to offer to sell me a reduced-price return label so I could return the package upon receipt - to SELL me this label. When I reminded them that the items were declared non-returnable, I got a "blue screen of death" from CS - they couldn't comprehend the implications of a return label for non-returnable items.... Ultimately, they shipped the package and i have over $200 worth of useless items coming to me, items which are non-returnable. FYI, I have all emails back and forth with CS, plus chat transcripts - this is a true story. And their policies, as listed on the website, say you can cancel an order prior to shipment, that satisfaction is guaranteed without exception and that they pride themselves in their Customer Service. I say lies, false advertising and LAZY. I make my living managing crew and clients, solving problems. I can say without a doubt that this situation was avoidable, with an easy fix - IF ANY ONE OF THE CS REPS HAD SIMPLY TRIED TO HELP ME. After years of declining service, this is the last straw. Please do not support business with such a business model - shop elsewhere and make America Great Again, please.

I purchased 4 ATI Omni Hybrid 223 Wylde AR-15 from Sportsmans Guide. 3 out of the 4 has issues. There is no returning for exchange only warranty. Policy says once you sign the transfer they are yours whether they work or not. No chance to test the item. So now I have to send them back to the manufacturer for a 4-6 week review to see what they will do about them. They are brand new!!! Dont purchase online. Go to your local shops and pay the extra.

they are sucks, They can canceled the order anytime they want.

Fast shipping great service and great product

What's happened to this company? My grandfather and parents regularly ordered from Gary Owens "Sportsman's Guide" paper catalog when I was a child. I didn't bother to read reviews BEFORE buying a trial membership because I thought they were a good, old company. They won't allow you to use your PAID membership if you do not have that auto-renew-box checked. You may save a couple bucks with membership BUT pay various fees, insurance and 'fuel surcharges'. They email you declaring, 'great sales' BUT jack 'original' prices up and the 'sale prices' offered are actually regular, every day prices. Their targeted ads follow you EVERYWHERE, you go online. After waiting for 4 'delivery dates' our last package actually arrived. I'll thoroughly read online reviews first for all companies from now on.