A Sight for Sport EyesReviews of sporteyes.com

Response from A Sight for Sport EyesApr 11, 2025

Again I apologize for the misunderstanding. It was taken care of but the online order wasn't updated so it appeared it hadn't. When I manually looked up the order, I saw that indeed the order was already paid for and taken care of. This was just a simple human error of not updating a status on the online portal. We were trying to be proactive and stay on top of the orders with issues, and because the portal wasn't updated (again human error), you got the duplicate request. But once we figured out where the mishap occurred we confirmed you did not owe anything and your order was already processed and getting ready to ship out. Again, we are all humans over here and I hope you can appreciate that this was simply a misunderstanding.

Response from A Sight for Sport EyesFeb 11, 2025

I'm sorry the swim mask didn't work for you. This is a swim mask not traditional swim goggles. Much like a dive mask, they are more rigid and don't flex around the face. This means they are more dependent on the bone structure to make that seal because they don't flex. We did offer you a full credit in exchange for a more traditional style swim goggle that would flex and maybe work with your face better. For some reason, you didn't want to consider this option. We mentioned, we are small company, and we don't make the product, so any product returned needs to be in "new" condition for a full refund. If the product is used, we cannot give a full refund. Since we don't know what condition your goggles are in, this was just a disclaimer that if they are not in new condition, we can't afford to just write them off being a small company. We can do a partial refund based on the condition as we would need to resell them as used. Again, if you want to consider another product, we are willing to help you. But we can only do a full refund on product in new condition. If the product is used, we have to sell it as used which means we can't do a full refund. I feel like this is pretty normal for any company. I'm sorry you disagree with this, but again, if you wanted to reach out to the manufacturer about the product being defective, perhaps they would be more willing to eat the cost of a used goggle as their costs are much lower than ours being a reseller. But from what it sounds like, the mask didn't fit your face which is not considered a defect. We offer the option to try the mask before you do prescription to see if it fits your face. If the product was defective, it would be covered under warranty and we could replace it. But leaking, unless it is around the lens is not a "defect". It is a fit issue. If you think about shoes, for instance, you can't go running around in the mud and then ask for a refund on the shoes for being defective because your feet hurt. Once you decide to actually use them and then decide they don't fit, they are not fully refundable. This is the same issue here. Again, we still would like to help you and exchange this for a different product, or give you a partial refund. We can't just do a full refund on product that has been used.