Spoonful of ComfortReviews of spoonfulofcomfort.com

Never had any issues until my last order. Received an email that it shipped late, and they were sending out a new package. No updates, no confirmations. I don't even know if they first or second packages were delivered?? Not the best experience this time.

The presentation is beautiful and thoughtful but the soup is watery, not filling at all especially for the price. It wouldn’t cost them much more to throw in extra noodles, rice etc. It’s very tasty but not a meal unless you eat all the rolls with it. PS, I’m a small female.

I have a non profit, tax exempt corporate account. Despite numerous emails and requests, the company rep refused to take sales tax off of my order. I ordered the product only because I got it cleared through my company's fiscal department. It doesn't matter what I buy or where I'm sending it, my order should not have sales tax added to it. I won't likely order from you again because your customer service was awful and their information was incorrect.

I sent an email to your website about my experience. Terrible shipping experience.

I have sent condolence basket through spoonful of comfort several times and really like their unique and comforting products. This last time, however I had some problems in the ordering process. When I input the recipient’s address, the form kept changing it. I had to retype it three times. After the third time it seemed to finally accept the correct information and not change it. However, after completing the transaction and receiving my receipt, I noted that it had defaulted back to the incorrect information. I then had to try to contact company as quickly as possible to correct it. I received a notice that my order had already been sent before I ever received an acknowledgment that the corrected information had been received. Although it turned out that the gift basket was sent to the correct address, I was not aware of that for several hours, which caused me to worry that it would not go to the right place.

I am usually very complimentary about your service. However, in this instance, I must say I was quite disappointed. Not in the product (although I didn't see the deliver - I assume it was good) but in the communication leading up to delivery. I was lead to believe the gift would be delivered 5 days before it actually arrived. When I called to discuss this, the person I spoke with was very polite but didn't give me any hope it wouldn't happen again. I'm a long time customer and I'd suggest some notification to the gift grantor that delivery would be delayed vs what was initially stated. I understand we have little control over packages moving through the system, but we can control how we set expectations.

Three stars only because this is my second gift and just like the first one, the vegetable soup had SO much tarragon in it, that I couldn’t eat it. Other than that that, presentation is nice. Love the reversible boxes!

The concept of sending a family member or friend hot soup during an illness or recovering from a hospital stay is a tremendous idea. But the filament of the orders leaves something to be desired. It took nearly a week from order to delivery. All orders should be shipped overnight without adding additional shipping cost. The basic charge is expensive enough for soup.