Spoonful of ComfortReviews of spoonfulofcomfort.com

I have purchased for friends and family, and have also received packages as well. Four times, to be exact. The last gift was a disappointment. The chicken rice soup had virtually no rice in it. I kept thinking when I got to the bottom of the container, that the rice might appear. And let me assure you there was not any other ingredient (like chicken), to offset the lack of rice. The company told me that a complimentary container of soup could not be sent to me. (What???) What professional food company does not either reimburse or send a repeat of the bad product? I’m done with Spoonful of Comfort.

I am trying to reach you to see if our package was delivered today as agreed upon. We sent it to make sure they had it on Sunday. The husband and father of the women we sent it to passed away last night. I cannot reach anyone at Spoonful to discuss this and i am more than disappointed!! Please contact me asap at 2403505569 or adcross2@ verizon.net.

Very frustrated. My order was about one week late to be delivered to the family where I was sending it.It had to be thrown out. I have sent several emails and haven’t gotten an answer. I luckily charged it on my credit card. It is being investigated. I feel I will get a refund. Had I put it on my debit card, I would not get reimbursed. they offered to give me store credit with one e-mail. I said no. Hear we sit in limbo land.

UPDATE- I am very pleased and grateful that this company did respond and has more than made things right with my order mess. Thank you! I ordered a birthday basket for my 86 year old father. Possibly the last birthday gift I can buy him. They took my $100 for soup, cookies and rolls which is not cheap and I asked if the delivery was guaranteed for the next day. No discussion or option to pay more to ensure it arrived at the 12-3 window promised. So it’s now 7:30 pm and no gift. UPS has had this order on their truck all day and will deliver it by 9 pm or not at all today! Doubt it’s even edible. How difficult would it have been to offer premium shipping service? If you are going to sell gift baskets for occasions like this you need to make sure your shipping service is adequate to guarantee delivery. I am very sad and disappointed. They offered a refund but it’s not about the money. It’s about a missed birthday for my senior father. He and my mother were excited to share the soup and enjoy the other items in the gift. Unacceptable lack of care and customer service.

I had a slightly opened container that spilled, and they wont do anything unless its spoiled. Doesnt matter it spilled. Attached is their response. So much for 100% garantee.

If you enjoy spending $100 for items that would cost less than $29 at Walmart (w a full sized stainless serving ladle) with fancy packaging that simply gets thrown away, then this is the gift package for you! The value equation on this thing is ridiculous and the shipping charge is outsized considering their contract price w the carrier. All to send salty broth across the country. For that amount of money I’d rather get steak for $100!

This has been the worst food delivery experience I’ve ever had. I received this as a Mother’s Day gift and was so excited to enjoy it. I scheduled the delivery for a day that was especially difficult for me to cook dinner, so I was really counting on it arriving as promised. Unfortunately, that day came and went, and the delivery kept getting delayed. It shipped on a Monday and didn’t arrive until Friday evening around 7:30 PM. By then, the packaging was no longer cold, the ice packs were completely melted, and the soup had to be thrown away. I contacted customer service, and to their credit, they were very kind and helpful. They assured me they would send a replacement package on Monday for delivery on Wednesday in time for dinner. They did send it on Monday, and it arrived Wednesday — but once again, far later than expected. The package sat in a UPS truck since 7:30 that morning and wasn’t delivered until 6:30 PM. At that point, I had already started making dinner because I had no confidence it would arrive on time. When I unpacked the replacement order, everything was warm to the touch (and I live in Florida), and the ice packs were no longer frozen or even cold. I was told the soup has a five-day shelf life, but after two failed warm deliveries, I was not comfortable taking that risk. I have requested a full refund because I no longer want another delayed shipment of food that ends up in the trash. To say I’m disappointed is an understatement. Update: The company did reach out to me and offered both a full refund and an overnight delivery at no charge. I did receive the refund, which I appreciated. However, when I followed up to ask when I should expect the replacement delivery, I never received a response. Update**. They did follow through and I did receive my order nice and cold this time! I wish I had been offered this from the get go to avoid the unnecessary headaches!

Spoonful of Comfort failed me on delivery l was reimbursed however not a good experience