mary M.
Revised review
Sent a package to a friends family that was supposed to be delivered YESTERDAY but now shows it being sent BACK! So embarrassing to have someone on the look out for a package only to have it NOT show up especially when you want a nice meal that they don't have to cook( the whole reason it was sent) Even more infuriating - I called twice - left 2 messages and reached out twice on their on line contact form. The chat bot wasn't working although the hours were showing open. Not being able to contact is a HUGE problem and unacceptable! Next step in calling credit card company . Really disappointed with a company I've used 3 times already this year. Thought the shipping issue with last one was a fluke- apparently not! Worst part- WHERE is the package and now wherever it is it's spoiling.Sad and disappointed Revised - after speaking to someone it all got straightened out and the person sent to thrilled with it! Good customer service
Response from Spoonful of ComfortAug 21, 2026
Hi Mary! My goodness, we want to take care of you right away, so please keep an eye out for contact from our team. We will make sure that this is made right!

