SplitSpot offers flexible leases for private rooms, minimizing the pains of finding and renting an apartment.With SplitSpot, you have access to perks never before seen at fair prices the average renter can afford.We offer comfortable shared homes, flexible leases, and much more to make you feel at home.
SplitSpot (splitspot.com) has 52 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
splitspot.com
Website
splitspot.com
Category
Real Estate
Location
Boston, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: May 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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What a nightmare!!!! I didn’t get my deposit back after moved out on end of January.
Don’t even bother renting a place with them. Pretty much you have no one to talk to because their phone line never works and you can’t even leave a message.
Most of all don’t even think you are going to get your deposit back!!!!!
Called multiple time and send many e-mails ....
Nobody bother to call me back or reply back to me.
It’s been 2month ever since i moved out, where is my money!!!!!
HC
H C.
There's a reason why splitspot is under 3 stars. Don't learn it the hard way.
I've been with them for more than a year. They were fine before, but honestly, as of late, 90% of my headaches come from them.
Terrible at getting back to you. Terrible at efficiently fixing problems. Their voice machine is broken. They won't fulfil their obligations with utilities - literally they forgot to pay for the wifi. Everyday I pray I don't get a Split Spot related problem. Don't be surprised if problems come up on their end and you have to deal with it. Some customer service reps are okay, but be careful if you talk more or ask too much about your problems because they have no qualms blocking you. Unprofessional in my opinon.
NA
Nadege
I loved my apartments and had great…
I loved my apartments and had great roommates!
Response from SplitSpotMar 15, 2023
Hi Nadege!
We're thrilled to hear that you were pleased with your apartment and that you had a good experience with your roommates.
Thank you for choosing SplitSpot, and we hope to have the pleasure of serving you again soon!
Best regards,
The SplitSpot Team.
DR
Darian R.
I’m having a couple of bad experiences…
I’m having a couple of bad experiences with split spot. There’s good.. tho when money is involved the bad is bad.
Coercing tenants to resign to another lease, not even half way through their original; just to charge us more is CRIMINAL
Making mistakes on our bills IS UNACCEPTABLE.
Constantly changing third party’s where tenants are suppose to pay their utilities is the reason behind splitspot charging its tenants “overdue payments” for utilities. Due to there incompetence.
It sucks because I really liked this place and what it had to offer in terms of a setting.
Response from SplitSpotMar 15, 2023
Dear Darian,
We appreciate your feedback and are sorry to hear that you've had some negative experiences with SplitSpot. We take all concerns seriously and would like to address the issues you've raised.
Regarding the lease renewal, we assure you that we do not coerce tenants into renewing their leases. However, we do provide the option to renew for those who wish to continue their stay with us. As for the billing mistakes, we apologize for any inconvenience caused and assure you that we take steps to rectify any errors as soon as possible.
Regarding the issue of changing third-party utility providers, we understand that this can be frustrating for tenants. However, we do our best to make the transition as smooth as possible and communicate any changes well in advance. In the case of overdue payments, we follow standard industry practices and charge late fees as per our lease agreements.
We have thoroughly checked the charges on our end and can confirm (as we did via Zendesk) that they are accurate. We understand that you may have concerns about the charges, and that is why we provided a detailed list of the charges.
Once again, we apologize for any inconvenience caused and hope that we can address your concerns and continue to provide you with a positive living experience.
Best,
The SplitSpot Team.
JT
JaQ T.
No split for this spot
I pay on time or early. I was without heat for 17 days and had to call an inspector. It was some what fixed then went out again after they took back their 4 space heaters. Now, there are people entering the property and I can not get a hold of the property manager to verify these people. The apartment keycode was not changed. The communication is really bad and stressful. I am supposed to split the bills 4 ways but because they had not rented the other units they want me to pay everything. The furnace when it was broke just ran and ran with no heat. It left a very high bill which they wanted me to pay. I have not found a tenant lawyer for help. This has been a nightmare.
Response from SplitSpotMar 15, 2023
Dear JaQ T,
We apologize for any inconvenience you may have experienced during your time with us. We take issues with the heating system very seriously, and we are sorry for any discomfort that may have caused. Please know that a temporary solution was offered by SplitSpot while the landlord fixed this issue. We appreciate your patience while we worked to resolve the issue.
We understand your concern regarding the people entering the property and apologize for any confusion. We would like to clarify that our team only enters a property for maintenance or repairs with prior notification through the platform. If you have any questions or concerns about who is entering your unit, please do not hesitate to reach out to us through: [email protected].
Regarding the bills, we apologize for any miscommunication that may have occurred. We would like to clarify that we always split the bills equally between all tenants and charges are made according to the use. You will not have to cover utilities for other tenants. Once the other rooms are rented, we will ensure that all bills are split fairly among roommates.
Finally, we apologize for any difficulty you may have experienced in communicating with us. We understand that timely communication is essential, and we will take steps to improve in this area.
Thank you for bringing these issues to our attention. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
The SplitSpot Team.
OP
Octavia P.
Bill Inquiry Resolution
Splitspot was helpful in responding to a bill inquiry
Response from SplitSpotMar 10, 2023
Dear Octavia,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our service met your expectations.
Best,
The SplitSpot Team.
AS
Ahmad S.
Satisfied with the Service
I have been living in the Splitspot places for over two years. Though there had been some problems throughout this time, I am mostly satisfied with their service. I could reach Splitspot people through email, and usually the problems that I faced got solved soon.
Response from SplitSpotMar 10, 2023
Hi Ahmad!
We were thrilled to receive your positive review and are so glad to hear that you had a great experience during your stay with us.
At SplitSpot, we strive to provide our residents with a welcoming, accessible, and convenient living experience. Your feedback and recognition of our efforts are invaluable and motivate us to continue improving our services.
Thank you for continuing to choose us. If you have any further suggestions or feedback, please don't hesitate to reach out to us.
Best,
The SplitSpot Team.
HA
Hayley
New Microwave
I have been asking for a microwave since I monitor my room on December 1, 2022. I cannot blame Splitspot AT ALL, because they were in constant contact with me and provided me with updates even when there was nothing to update. I just wish that my landlord was as on top of things as Split Spot and it's team. My only complaint is that I wish my roommates were cleaner, but I guess that's what Chlorox wipes are for. If it wasn't for the SplitSpot teams diligence I would probably still be without a microwave. Thank you for all your help.
Response from SplitSpotMar 10, 2023
Hi Hayley!
Thank you for your feedback! We're sorry to hear that you had issues with your microwave and your roommates' cleanliness, but we're glad that our team was able to help resolve the situation for you. At Splitspot, we pride ourselves on being responsive to our clients' needs and providing timely updates and communication throughout the rental process.
While we cannot control the behavior of roommates, we do offer resources and support to help resolve any issues that may arise during your tenancy. We appreciate your understanding and patience in this matter and hope that you are enjoying your microwave!
Thank you for choosing Splitspot, and we hope to continue providing you with excellent service in the future.
Best,
The SplitSpot Team.
