SplitSpot offers flexible leases for private rooms, minimizing the pains of finding and renting an apartment.With SplitSpot, you have access to perks never before seen at fair prices the average renter can afford.We offer comfortable shared homes, flexible leases, and much more to make you feel at home.
SplitSpot (splitspot.com) has 52 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
splitspot.com
Website
splitspot.com
Category
Real Estate
Location
Boston, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: May 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Felt like it wasted a few hours of my time. Website was confusing. Found a place that I thought I could live in for 2 months. Applied for it. Asked to view place and meet potential roommate before I moved. No response. Proceeded to view lease. Lease was set for 12 months. Emailed customer care. Was told they were only doing 6 month leases now. If they had said that on the website instead of talking about being open to shorter stays at a premium then I wouldn't have bothered to apply!
I emailed customer care several times during my engagement. They had maybe a 50% response rate. The responses I got were often not very helpful. Hopefully things can improve in the future because this could be a good service if it worked better. Maybe it does for most people and I just had a bad experience.
HC
H C.
There's a reason why splitspot is under 3 stars. Don't learn it the hard way.
I've been with them for more than a year. They were fine before, but honestly, as of late, 90% of my headaches come from them.
Terrible at getting back to you. Terrible at efficiently fixing problems. Their voice machine is broken. They won't fulfil their obligations with utilities - literally they forgot to pay for the wifi. Everyday I pray I don't get a Split Spot related problem. Don't be surprised if problems come up on their end and you have to deal with it. Some customer service reps are okay, but be careful if you talk more or ask too much about your problems because they have no qualms blocking you. Unprofessional in my opinon.
DR
Darian R.
I’m having a couple of bad experiences…
I’m having a couple of bad experiences with split spot. There’s good.. tho when money is involved the bad is bad.
Coercing tenants to resign to another lease, not even half way through their original; just to charge us more is CRIMINAL
Making mistakes on our bills IS UNACCEPTABLE.
Constantly changing third party’s where tenants are suppose to pay their utilities is the reason behind splitspot charging its tenants “overdue payments” for utilities. Due to there incompetence.
It sucks because I really liked this place and what it had to offer in terms of a setting.
Response from SplitSpotMar 15, 2023
Dear Darian,
We appreciate your feedback and are sorry to hear that you've had some negative experiences with SplitSpot. We take all concerns seriously and would like to address the issues you've raised.
Regarding the lease renewal, we assure you that we do not coerce tenants into renewing their leases. However, we do provide the option to renew for those who wish to continue their stay with us. As for the billing mistakes, we apologize for any inconvenience caused and assure you that we take steps to rectify any errors as soon as possible.
Regarding the issue of changing third-party utility providers, we understand that this can be frustrating for tenants. However, we do our best to make the transition as smooth as possible and communicate any changes well in advance. In the case of overdue payments, we follow standard industry practices and charge late fees as per our lease agreements.
We have thoroughly checked the charges on our end and can confirm (as we did via Zendesk) that they are accurate. We understand that you may have concerns about the charges, and that is why we provided a detailed list of the charges.
Once again, we apologize for any inconvenience caused and hope that we can address your concerns and continue to provide you with a positive living experience.
Best,
The SplitSpot Team.
