SplitSpotReviews of splitspot.com

Absolute criminals, they charge you a “convenience” fee on top of your rent, a $100 fee for “inspection” at move out. If the place isn’t clean to their liking they charge you $350. When we moved into our old place, it was absolutely destroyed by the prior tenants. Split spot claimed it was cleaned before us. When we arrived, it was just being cleaned. Our move in time was also delayed about 6 hours due to their negligence. Avoid them at all costs. Use a realtor

Felt like it wasted a few hours of my time. Website was confusing. Found a place that I thought I could live in for 2 months. Applied for it. Asked to view place and meet potential roommate before I moved. No response. Proceeded to view lease. Lease was set for 12 months. Emailed customer care. Was told they were only doing 6 month leases now. If they had said that on the website instead of talking about being open to shorter stays at a premium then I wouldn't have bothered to apply! I emailed customer care several times during my engagement. They had maybe a 50% response rate. The responses I got were often not very helpful. Hopefully things can improve in the future because this could be a good service if it worked better. Maybe it does for most people and I just had a bad experience.

I attempted to use splitspot to find a room in Boston and they were non reaponsive, did not connect me with any of the apartments, and did not follow up on any of my questions. This prevented me from contacting any of the potential rooms making this platform useless. I ended up having to use another platform. I also know another potential customer who after multiple email exchanges was left in the same spot. This may work for some people but you have to be lucky I would go elsewhere.

I don't even know where to start. Do not rent from SplitSpot if you like your money and peace of mind! I had so many issues with this platform from the flat, to the bills, to their customer service and deposit, it was a true nightmare. - First, when I arrived in the flat, my room was occupied by someone else and the only other room available was in the most disgusting state I have ever seen. Dead rat in the closet, sticky floor, shoes WITH SOCKS left in the closet, the mattress was yellow.... They just don't care enough to check the rooms in between tenants and even less to clean them properly. - They do not care for your safety as long as they can make money. We had a neighbor who knew our lock code - because SpliSpot does not bother changing them in between tenants - He would come at night and when we were not there to steal in our fridge. When we notified Splitspot it took them 48h to change the lock and the neighbor was not kicked out of the property. I cannot talk enough about how insecure we all felt. -I tried to contact them through their "emergency number" and let me tell you, in the nine months I lived there, I never got a single answer from this number. They do answer their email 24 hours later often times to give you someone else's contact because they don't want to bother with you. - The flat was in poor shape: rats, toilets getting clogged every two weeks, very thin walls, domestic appliances didn't work, windows were broken. Their "maintenance team" is a one-man-do-all team that tries his best but mostly half-fix everything so you have to call him for the same problems every month. There was a time when I called him about a broken door and he told me that "there was no problem. I asked your roommate and he said that everything was fine" There was not a single HE living in my flat, only girls. It is anecdotic but that shows you the dedication they had to their job. I can't speak for the entirety of their properties, however. - Speaking of money: they changed billing services at least four times while I was there which meant that we were charged a random number every week from 0$ to 300$. When it was time to give me back my deposit they key a third of it to themselves for no reason because they love your money and will use every excuse to get it. - When I was leaving they raised the rent. Thankfully it did not affect me but I feel bad for the next tenants who got such poor quality for even more money than I did.

Do NOT sign with splitspot. These people are so incompetent and unprofessional. They will do anything to take your money from you. They are unresponsive and quite frankly....very disrespectful and inconsiderate. They will leave you broke.

They are unresponsive and rent apartments out with chronic pest problems. They do not monitor the apartments they rent out and some of them seem structurally unsound. Furthermore they charge above the market average for bad apartments.

I would advise against choosing this company for your housing needs. I would give it 0 stars if possible. During my time with SplitSpot, I encountered numerous issues that were extremely challenging to get addressed. The most significant problem revolved around utility billing. We were charged for utilities in September, October, November, and December, despite having already paid, due to a "miscalculation" on their part. Even after they allowed tenants to manage their own utilities, they still attempted to charge us for months when we had already switched to our own services. The handling of utilities went through multiple changes during my 9-month stay, from a third-party company to SplitSpot managing them internally, and eventually tenants being responsible. Incorrect charges were common, and when seeking explanations from customer support, we received generic, almost automated responses that failed to address our concerns. Furthermore, one of our roommates moved out, and I was informed that she did not receive her security deposit back due to this same "miscalculation" in utility billing. It is difficult to believe that this miscalculation conveniently amounted to the exact security deposit of $400. In addition to the utility billing problems, we experienced a lack of heating in October and November, which required multiple requests to get resolved. Even after receiving an email in January stating that the heating was fixed, it still barely worked. The company also imposes unreasonable fees. When I moved into my apartment, I was promised a clean and move-in-ready condition. However, the reality was far from it, as I had to clean my own room and the bathroom on move-in day. Despite this, tenants are charged a $100 move-out "inspection fee," despite never witnessing anyone inspecting the apartment throughout my entire stay. Furthermore, when part of our unit experienced a lighting issue in January, it took SplitSpot approximately three weeks to address and fix the problem. I reached out to SplitSpot five times before any action was taken. Although some may argue that this service is suitable for short-term stays, such as internships, it is important to note that they now impose an additional charge of up to 50% on top of the rent for short-term leases. On top of that there's an unjustified $30 fee SplitSpot imposes for no reason. TLDR; the utility billing process lacked transparency, customer support failed to address the issues adequately, communication and management from SplitSpot were abysmal, the apartment was dirty upon move-in, and the fees charged were exorbitant. Please seek alternatives to avoid the frustrations and shortcomings associated with this terribly run company.

Wish I could give negative stars. My daughter and her roommates discovered their apartment would be rented out from under Them when the new tenants came to tour. We called splitspot and could not get a straight honest answer. We saw apartment listed in apartments.com. Unethical and dishonest. The only answer I could get was a scripted statement. This is after weeks trying to get a broken dryer fixed with NO luck. At best this is a very poorly run organization. More likely it is an unethical organization taking advantage of young people trying to find affordable housing in greater Boston. Please for your own sake DO NOT do business with them at all!!!!!!!!