SplitSpotReviews of splitspot.com

When I first moved in during the fall of 2021 SplitSpot was great. I mean sure, it’s not the Ritz Carlton, but the apartment was decent, rent was fair considering the area and if you had a maintenance issue they got to it in a reasonable amount of time. Then the fall of 2022 rolled around and all of the wheels came off of the company. They forgot how to charge for utilities, forgot how to fix appliances, and even forgot how to maintain ownership of their properties. I have no idea what caused the change in course but my working theory is that the company changed hands from a competent human being to a blind amoeba. Splitspot has failed in every conceivable measure of being a responsible landlord company. They have failed to provide a service to pay for utilities as promised. They used to have a perfect system before they changed to another, then another, then another before deciding that the business of directing their tenants towards a reliable service was too complicated for them and offloaded the problem onto us. They fail to provide maintenance. I have been washing my clothes at another establishment for several months because they outright refused to fix our dryer. On one occasion I was locked out of my apartment and their emergency line promised me a 5 minute wait. They still have not picked up or called me back. This is their EMERGENCY line I remind you we are expected to believe. The lease has also promised that we can leave by putting in a 3 months in advance warning but they feel comfortable keeping us obligated for 4 more months after we proclaim we are moving out. Our reward for rolling with these punches has been that they are kicking us out with no warning because either they have “pursued another investment strategy” or have been delinquent in their obligations to Boston Management Group. This is not the company for you if you like a stable place to live. I have no idea who the people putting 5-star reviews are but they are probably used to living in a cave and this service feels like nirvana compared to that. After reading the other reviews I fear for the safe return of my security deposit. SplitSpot, I’m not even mad, I’m just disappointed. You started so promisingly as you guided starry-eyed college kids towards an enlightened adulthood. And one measly year later you still help with the education of youth, but now as a brutal case study on the parasitic nature of landlords and the companies that support them. For anyone who doesn’t want to bother with any of that, I would give SplitSpot the L.A.E. treatment (Literally Anyone Else).

Wow I wish I read these reviews sooner. Dropping their 3rd party utility splitting company and just expect us to pick up the slack. I see they are charging a late fee if the utilities are not signed up for ….. that’s great ! Live with a roommate who continues to break the lease and their response is to move properties. When they should be terminating my roommates lease. Actual customer service response is absolute garbage ! Only emails lots and lots of emails that go NO WHERE. I have given up this was meant to be a short lease for me so I could find a place to live. It’s turning into a nightmare. Save your sanity just don’t do it ! I wish I goggled reviews first !

FREQUENT LOCKOUTS with zero restitution & no support to help you gain entry. I've been locked out of my building/apartment on multiple occasions (+3 times) due to the keypad entry codes not being valid, or the keypads malfunctioning. At first, I gave SplitSpot the benefit of the doubt that it was a one-time issue, but this keeps happening over and over, and I cannot get any assistance from them to ensure this won't happen again. All they do is ask for a video of you typing in the code and then they respond saying the code is active and should have worked. Great, well I'm still locked out... SplitSpot does not have a Support Staff that's available, or willing, to assist in these types of emergencies. So if you're locked out and cannot gain entry into the building that you're paying for, the cost of overnight accommodations will fall on you and SplitSpot will not offer any sort of remedy. I finally contacted my landlord to see if there's a back-up (physical key) form of entry to ensure I will not get locked out in the future. My landlord said "SplitSpot should have provided that at move-in" and when I contacted SplitSpot, they said that's not true and they won't provide physical keys for residences with a keypad even though there's a key slot on said keypad. I then asked how do we ensure this doesn't happen going forward if they won't provide a key and they stopped responding to me even after a few follow-up attempts (FYI - I've tried contacting SplitSpot via phone and have never been able to get through - You just get a VM that's not monitored). Someone in this process is lying, but ultimately it's very disappointing because basic entry into an apartment is something that should be a guessing game. SplitSpot will not own up to their property management incompetency and refuses to provide a back-up key to avoid unnecessary lockouts. If you bought a car and the brakes randomly go out from time to time. Would you continue driving that car? I recommend avoiding SplitSpot at all costs.

What a nightmare!!! The worst rental company anyone could come across, pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. The emails are pointless it's like talking to a brick wall. I Moved to ( 9 Mount Pleasant St ) From pictures that don't represent the actual house, the apt was filthy, rodent infestation which is left to deal with by yourself, It wasn't livable space, I requested to my money back and 4 Weeks later I am still waiting for a responds.

Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.

Trying to sign a lease with them but they continuously ignore my emails. Then they had the nerve to send me a survey asking why I decided not to go through with the lease. This is absolutely ridiculous. I have sent several emails asking them to send me a credit and background check after they sent me one for the WRONG location. Their customer service is awful as they purposely ignore you. I am genuinely upset.

The worst rental company anyone could come across! I've had so many issues with them since I moved in last summer, I don't even know where to start. From pictures that don't represent the actual house, to filthy common spaces, rodent infestation which is left to deal with by yourself, to finally them dropping their service of utility management by making it the responsibility of the tenants. This can be a major issue in a housing situation where tenants have limited say in who the roommates will be (you get 2 rejections before SplitSpot assigns a roommate, no matter if you are comfortable with them or not). Also, SplitSpot charges endless monthly fees, apparently to cover their services such as the utility management, which however are becoming more and more limited. Their phone line never works, and e-mailing them feels like having a conversation with a brick wall. SplitSpot is such a handoff company, run by borderline scammers and the well-being, safety and comfort of their tenants is DEFINITELY not their priority!!!!!!

I hate leaving negative reviews (I get that things happen and people make mistakes, plus who has the time), but please read my review as this could be your experience as well. Here's what I have experienced so far: - I was moving/driving +1,000 miles to move into my new apartment with a Sunday move-in date. I reached out to Support the Friday leading up to the weekend and told them I needed my Access Code for the building AND my apartment in advance because I was concerned that I wouldn't be able to get into my building if they didn't send the codes in time. I was starting a new job the following Monday, had a U-Haul rented, and paid movers to help with my move-in so timing was crucial. SplitSpot states that they will send you the Access Codes the night before your scheduled move-in. However, I asked for an exception explaining my concerns about move-in delays and related expenses if I didn't receive the Access Codes on time. They just reiterated that it would be sent the night before and wouldn't accommodate my request. After a few emails back-and-forth in an attempt to get the codes, I gave up and trusted that they would honor the agreement of sending them the night before. Not surprisingly they never sent my Access Codes the night before (checked both my emails thoroughly, including Spam and Junk folders), or the day of, and I wasn't able to move-in until SplitSpot Support finally got back to me the following week. Consider the costs you could incur because you'll have to pay late fees if you're using a U-Haul, lodging until SplitSpot sends you the codes, and if you scheduled movers, they will charge you for the original move-in job plus the secondary job when you inevitably need to reschedule. The real kicker is that I was also charged an "Early Move-In" fee of $25.00 by SplitSpot, which I'm still trying to get explained to me. - My apartment was filthy when I finally got into the building the following week and I had to spend time and money deep cleaning the room. FYI - SplitSpot also charges you a $100.00 "Turnover Fee" when your lease ends and it's unclear what that covers. FYI - my 3rd roommate moved out a few weeks ago, and no one has come to clean that room yet, or notified us of any plans/intentions to do so in the near future. - My lease stated that my first month of utilities were FREE, but again, I was charged for the first month of utilities and I have sent/made multiple emails and calls to Support in order to resolve these charges. Again, no responses. You're essentially bullied into paying these fees for fear of being charged additional penalties for unpaid amounts owed to SplitSpot. - Lastly, my landlord recently dropped SplitSpot and will no longer be using their services. If landlords are dropping SplitSpot as a service provider, that should be a red flag and tells you something is wrong with their level of service. Overall, I was excited to use SplitSpot, at first, because it seemed so seamless, but this experience has been a nightmare. I would hate to see others incur the same financial and time burden. If you can, I highly encourage that you join one, or a few, of the many Boston Facebook groups for housing where you can find an inexpensive place quickly, and avoid dealing with a middleman like SplitSpot. For your own good, do not use SplitSpot.