natalie J.
I had my first bad redemption…
UPDATE 10/14- I received my winnings but I will admit that I had to jump through hoops and wait a week. So be prepared to wait awhile to get your redemption. Customer Support Rep Robert was very helpful. I will be playing with caution from now on, as it took a week to receive my winnings. UPDATE 10/8- I won my first big jackpot ever on this site. I reached out to customer service and they told me I can redeem my winnings on the 11th. I will try to redeem them and update my review if I receive the winnings in full. I had my first bad redemption process in a long time. I play at multiple sweeps casinos and this is the first one EVER that has denied my redemption due to a “7 day period”. It does not state anywhere on the site that there’s a waiting period for redemptions. I have won $400 and can’t even cash it out and my redemption of $100 is taking forever to be approved. I would just stay away from this site. I will update if I ever get my money
Response from Splash CoinsOct 8, 2026
Hey Natalie, Thank you for taking the time to write this review. We completely understand the disappointment when a redemption request doesn't go through as anticipated. You're more than welcome to try redeeming again while ensuring the new request fulfills all Terms & Conditions. Once that's done, we'd be happy to approve your redemption and award your prize. If you'd like to discuss your account status or have questions about redemption, our Player Support team is available at [email protected]. All the best, The Splash Coins Team