Mark P.
Best Customer Service
Most concerning is the negative, critical, defensive responses from customer service. Read through the responses on this site to the 1 to 3 star negative reviews and you'll discover that customer services almost always shifts blame or slams the customer th at paid money. When one Arkansas customer complained there were only a couple active live users in their area despite many profiles listed that haven't been on for years, the response from customer service was "the Midwest is not generally known to be a 'spiritual hub', and therefore our site reflects this." Huh? Where do these customer people think the spiritual hubs are? Arkansas is South, not Midwest like Minnesota or Illinois. It's a huge spiritual state and not California, Oregon, or New York. The company's demeaning comments are unnecessary and someone needs to be fired so you can hire someone with brains and empathy.
Response from Spiritual SinglesJan 22, 2026
Thank you for taking the time to share your perspective about how we respond to 1–3 star reviews. I’d like to offer some clarity around our intention. We have deep respect for our members and for the vulnerability it takes to show up in a space like this. Our goal is always to communicate with honesty, compassion, and support — including when we’re speaking about realities such as regional activity levels, which can understandably feel discouraging at times. It is never our intention to “slam” or blame our members. The reality of any niche dating site is that activity naturally varies by location. Some areas have larger concentrations of like-minded singles, while others are quieter. When we share this with members, the intention is transparency, not dismissal. Because of this, we consistently encourage openness to long-distance connections. In fact, the majority of our long-term success stories began as long-distance relationships. I’d also like to note, for clarity, that we are unable to find a matching account under your name, and it appears that you are not a member of Spiritual Singles. Trustpilot reviews are most helpful when they reflect firsthand experience using the service, and we always welcome feedback directly from active or former members. We’ve been supporting conscious connections for 26 years, and our motivation has always been to help facilitate meaningful, soul-aligned relationships. That commitment remains at the heart of everything we do. We invite you to become a member and experience the site and our amazing members for yourself.