Spirit HalloweenReviews of spirithalloween.com

I usually don’t write reviews, but this experience really pushed me to. Last Friday, I went to Spirit Halloween and bought my daughter her costume. She wanted to be a police officer, and I decided to be an inmate to match her — so I bought an inmate tag. When we got home and tried everything on, I noticed the tag was completely broken. There was no way to fix it — even superglue wouldn’t work. The following weekend, I went to a Spirit store that was closer to where I was at the time (not the same exact location I bought it from) and explained the situation. I made it clear I wasn’t trying to return it for a refund — I just wanted to exchange it for one that wasn’t broken. The employee told me they wouldn’t do the exchange because I didn’t buy it from that specific store and that other locations weren’t accepting their exchanges either. So basically, because the stores within the same company are having issues with each other, customers are the ones who suffer. I’ve spent over $350 at Spirit this season alone, and this is how they treat returning customers — refusing to replace a small, defective item. That’s just bad business. I get that policies exist, but there’s also something called customer service. I wasn’t asking for special treatment — just a working product. Do better, Spirit. This kind of unprofessionalism and lack of accountability is exactly why I won’t be shopping here again.

The costume arrived 10/22 when I was out of town, by the time I was able to try it on the date to exchange sizes had passed because the policy is they don’t accept returns or exchanges after 10/23. Terrible service, someone should start a better pop-up Halloween company. They make billions each year and this service sucks.

Return policy is the worst EVER! It has been an annual tradition for me to take my three grandsons to get their costumes every year and let them pick out whatever they wanted. For the first time this year one grandson needed a bigger size costume. We returned to exchange for a bigger size within 2 hours of purchase and was told no returns after Oct 23rd even though I purchased on Oct 25th! WTF? Seriously? Lost my business forever! I will purchase costumes elsewhere and will bad mouth this to the world. Stupidest policy EVER and was a huge let down to one child which is devastating to me as a doting grandparent!!!

If I could give a 0 star I would bought a 60 dollar costume was way to big for the size listed went in to exchange it with receipt and everything in the package and they said we can’t exchange it due to the same day we bought it was the last day for exchanges they have tons of the same costume on hand now have a costume we can’t use and couldn’t try it on no fitting room will shop else where from now on would rather spend more then have no options for good customer service

Terrible place to buy a costume. I bought a costume online that was too big so bought another size and when I went to return the original costume in the store that said I could not return it and when I attempted online I could not return as well. I will never buy another costume from them and I will tell everyone I know not to as well.

they totally messed up my Halloween with the false advertising. I ordered the bloody terrifier costume... for a 10/25 party. Only to receive an email on 10/20 stating that they don't have. These Mf's then turn around and send me the knife. Which I cannot exchange in the store or get a refund. It would cost me more than what the knife is worth to return it. I'm p!ssed. By the way.. I'm told that it's going to take 14 business days to get a refund. And I went to the store on 7601 S. Cicero.. and the manager there just blew me off. saiying I ordered online. People please beware of the business. Call and make sure they have what's appearing online. And note that if you do an online transaction the physical stores can't do nothing for you.

Bought the $50 adult Coraline costume. The wig is cheap and messy, the boots don’t fit and look terrible. Horrible costume especially for the price of it.

I ordered an inflatable balloon dog costume for my daughter online. It did not work when we received it. I bought new batteries twice just to make sure that wasn’t the problem. Now I have to pay to send it back. I run a small business and I can’t imagine sending a damaged product to someone and then expecting them to pay to ship it back to me. Poor business practice. I will never shop there again. Customer service was not helpful either. Very rude.