Spirit HalloweenReviews of spirithalloween.com

Stay away from this place , they dont let you try the outfit and if it doesn't fit they wont exchange it for another size!! Crooked business

Bad store , extremely expensive, no customer service and ridiculous return policies!! Stay away , better buying on amazon all day!!!

I went to this store , couldn't try the outfit so went home and try it, it was extremely large so went back to the store 20 minutes after to exchange for a smaller size ! Pachage was new , unworn in its bag and this crooks say no they cant!! This is ridiculous!! I hope they go out of business soon for scamming people like that !!!

I ordered a Halloween costume for my son, and the entire experience has been nothing but frustrating. The package was already delivered late, and when I checked the tracking, it showed it was delivered to the wrong address. I contacted Spirit Halloween, and they told me I had to wait three days to see if it turned up. It never did. They eventually offered a refund, but 3 weeks later, I only received eight dollars, which customer service claimed was just the shipping cost. They told me the rest of the refund would be processed later. It is now December, and I still have not received the remaining refund. Every time I reach out, no one is willing to help or take responsibility. This was my first time ordering from Spirit Halloween, and it will absolutely be my last. It would be easier and more honest for them to simply say they cannot refund the order and advise customers to file a claim with the shipping carrier. Instead, they drag things out and leave customers with no resolution. Extremely disappointed and will never shop here again.

Be very careful when buying from the Spirit Halloween in Seekonk, MA. Just two days after my purchase, they refused to let me exchange a costume for the correct size. This isn't about a late return, but a simple, logical exchange for the same item. The policy is customer-hostile and has guaranteed they lost a customer. I'll be going elsewhere from now on.

We bought a costume online and it was too small. Spent $18 shipping it back only to two weeks later have to message asking about the return. After multiple emails back and forth they refund the tax portion and say the rest will take 21 business days... so it takes them 6 weeks to return my money... that is if I ever actually see it. What a rip off.

If I had the opportunity to give 0 stars, that would be my choice. $65 for a crumby wind breaker and beat up hat? The price tag was so hidden that I didn’t even realize there was one. I tried to return it and make a DIY costume, but they said you can only exchange it for something with equal or lower value items. The robbery price of the costume wasn’t even the worst part about the experience. Once I came back to try and return, I was swarmed with employees telling me every little detail about how it’s my fault that I didn’t read the microscopic price tag or find the perfect costume at this lame store. 2 hours of my life I am never getting back!!

Garbage quality costumes, fit terribly if you are a normal sized person. No refunds or size exchanges. Spend $60 on a costume you can only hope fits. SOL if it doesn’t. A glorified garbage pale. 0 stars.