Spirit HalloweenReviews of spirithalloween.com

I've waited one full week and my item STILL has not shipped. For a 60$ full costume besides shoes which I ordered from another company and got THREE DAYS AFTER ORDER. Terrible.

I decided to buy a costume on the 1st of October online and I bought a total of 3 items.. I got the package a bit late but no problem since I got it right?? Wrong! I only had the accessories for the costume and the main costume is not there! I decided to call customer service and they say they didn’t have it in stock so I wasn’t getting it! Why would you sell an item you do not have and not plan to tell the customer it was gone but still take ALL the money for it? Absolutely ridiculous!!

I took the kids in to the store to pick out what costumes they wanted the day they opened the store here in MO but decided to wait a week and just order online. Ordered two kids costumes online over $100 on 10/01/2021. Got an email that order placed then nothing. 10 days later got an email saying order “delayed” no other information. Contacted support through chat and told they had no information and would email back in 24 to 48 hours. So I requested a refund. Was told they can not cancel or refund. Asked for a phone number, was told they are not receiving calls. What a joke. I should have just bought in the store that day. Now I will have to go back to the store hoping they still have the costumes in stock and then fight them to get a refund. Don’t buy online!

I ordered my stuff on 10-01-2021. It's been two weeks Friday and not a word on my shipping. I call the number to guest services and get one answer that says shipped but I received an email saying it hasn't shipped yet.

If you’ve made Spirit Halloween part of your Halloween tradition because you like the cool animatronics along with all the costumes and gadgets, you can forget the SH in Frederick, MD. The staff there told us it was too much trouble to put the animatronics up because as soon as they do, people want to buy them. So they are just setting the boxes out. 🤣 🤯. What? Isn’t that the idea?

As a former employee customers need to know that no cleaning or sanitizing happens in this store. Not even in the bathroom or employee work areas. This worries me as with the covid and delta variant out there. I feel we have a responsibility to keep customers and employees safe. I would hate to see anyone get sick be of this. In spite of employees begging the DM Nathan Porter and manager Sarah to fix the issues. The company refuses to do anything. Then there's the issue of Sarah's temper even becoming violent and screaming in the face of employees. Yet it was unprovoked and unnecessary. Management refuses to address this also. We are constantly having costumes returned as pieces are missing from the bags.

ordered online on 10/1/21...got an order confirmation, but my order does not appear in my online account. Numerous attempts to contact them have been unanswered. Sorry I ordered from them, now. Will try to spread my bad experience as far and wide as I possibly can.

I would like to know where I can leave a review about your burns park ca, store. I was there 30 mins ago spent good money in that store. And I hadn’t even left the parking lot yet and I bought a knife to go with costume and my son was showing his dad what he got my husband realized the knife was broken so I went in to exchange it. The pig said I can’t exchange what your kid broke. EXCUSE ME FIRST OFF MY KID DIDNT BREAK Your crap .Then asked clueless at the register did you sell her a broken sword it’s a knife smart one the girl says no we would have noticed well I took it in without the cardboard attached to it but it was connected to the cardboard so no you wouldn’t have then she basically called me a liar it was 7.99 she said nope that wasn’t 7.99 I know cause I looked it up. I don’t know what she looked up it clearly had 7.99 price she looked high to begin with so do you drug test your employees she shouldn’t be working where children shop I want to exchange my broken knife that I bought broken. I got nothing but time on my hands I will post reviews all day and not because she wouldn’t exchange it because she blamed my child for breaking it bad move on her