Spirit HalloweenReviews of spirithalloween.com

A Karen was following me and my group we were respectful to the items and putting it back and yet this white woman or Karen was following us and discriminating us. My friend decided to touch the animatronic and it still moved was working fine and she said to us aggressively “Get the F!ck out my store” instead of saying “please leave” so we just said F!ck off and then the other staff was being nice but not her and yet then she comes out after we said f!ck off u Karen and she said we messed up her animatronic went back in and never came out cause she knew it wasn’t messed up tomorrow ima go again to get her name and report her and get her fired she deserves nothing but karma for being racist towards us cause of color can’t believe people like that are still out there.

they scammed me and my dad for $160 clown that we thought was for outside. they told us after we purchased we can’t do a return. we got to the door and the guy told us it was for indoors and we can’t return it.. don’t come to this store. they will scam you

Horrible service. Store #60926 at Opry Mills Mall, Nashville did not put all of the items in my shopping bag. Reported to corp office who tried to contact store several times with no answer. Also noticed the large number of bad reviews on this company. Much easier contesting charge on credit card. BUYER BEWARE!

Just like everyone else here same complaint placed an order for 2 items got 1 the other was not present, called got a horrid lady that sounded like she would rather do anything but help you…..finally was told it’s on back order and you may or may not get it, this was for a damn gift and when ordered there was plenty in stock, how does this happen……disappointing service from this company I may just return and do a chargeback with bank and buy elsewhere like Amazon or eBay who is at least reliable…….I’m sure I’ll get some canned response from them that has no real meaning to help me.

I've given this place good reviews at their stores in the past, but this complaint is about paying for their expedited shipping.. Because it does not exist.. Your package doesn't get handled any faster, and it actually arrives slower.. I ordered 4 times this year already, 3 times I took the SHIP50 option and received in normal time . I really need an item to get here fast because it was a gift, so I paid 48 dollars for expedited, and a week later I'm still sitting here waiting.. I was promised the 23rd, it's now saying it won't be here until maybe the 25th... Seems like a small gripe, but I essentially wasted 50 bucks for a promise they couldn't keep. I called their customer service and I could barely hear my customer service rep because of all the background noise, and said they weren't willing to offset some of those ridiculous shipping costs.. Do yourselves a giant favor and use the ship50.. You'll actually get it on time... I'm done with ordering from them and with none of their stores being open yet, I guess they lost for now

HORRIBLE customer service. Order 2 items. Did not receive items. Called and was told to wait another week. Waited and called again. And again. And again. Excuse after excuse. Finally talked to a "supervisor" that said she would process the refund of $70.27. Got an email that my refund that $4.30 was processing. Called back. Was told they have to refund the TAX first, which can take 14 days. THEN they will process the rest, another 14-21 days. It's been 5 weeks already. After reading reviews I filed a chargeback with my bank. Never again will I give this company my money to hold for months

I ordered a child costume in October 2021, they sent me an adult size costume. I contacted Spirit and they said return it for a refund. I immediately returned the costume unopened and they received it. I keep getting ridiculous answers like " I will pass this on to my supervisor" after I was already told my refund was processing. It does not tske months to process a simple return Still no refund. Nothing but a bunch of thieves and I will make sure to tell everyone I possibly can that my money was stolen! THIEVES!

Placed an online order for a shirt for a gift on November 11th, waited until December 7th to call and ask where my order was. They told me the package got lost in transit and sent out another one and assured me it would arrive before Christmas. Called again on December 20th asking where my order was and they told me it got lost again and they sent me a refund. Very unimpressed. I really wanted that shirt. Never ordering from Spirit Halloween again.