Spirit HalloweenReviews of spirithalloween.com

Horrible return policy. I bought a jumping spider in store in London Ontario Canada. and few days latter it broke. Would not fire and keeps clicking. I went back to the store looking to exchange it and they said they don't do returns on animatronics. They told me to deal with dr zombie. I said I'm here right now with receipt, they said its "Not our problem after we sell it" After leaving feeling like I've been cheated/scamed I called Dr zombie and found out there in New Jersey. I spoke with the person and had to set up a email stating the problem and a discription of what was wrong with a video. So I did I wrote all my information down and full discription of problem, took a vary small video, hit send...... I get a bounce back email from postmaster at Spencer gifts stating I've violated my email and I have to get a hold of there email department to get my email unlocked and resent .... YOU GOT TO BE $H!T!NG ME!!! I'm at a loss I'm done, I will never buy anything there again. It's not about the money. 0 STARS if I could. NOT MY PROBLEM!!! P.s. I found the problem, inside the gearbox one of the gears sheared off a tooth.

Dont buy from them You go one day over on a return when you have been trying to contact them thru email and chat support and nothing are terrible and dont care!!! Waste of time as well as money ! Terrible customer service and support!

I bought this Posable Dummy Prop 6 years ago and only used it twice. As I pulled it out of the box to use this year, the fabric disintegrated in my hands and the head came out of its torso. NOT THE LOOK I WAS GOING FOR! The material used to construct the dummy is obviously faulty so I figured Spirit would certainly replace it, especially since it is still being sold in their stores. I WAS WRONG. They would not even consider replacement because I had purchased it so long ago. This is a simple low-cost item that they could have easily replaced, instead of doing the right thing they ignored the poor quality of their product and lost a good customer. I WILL NOT BE DOING BUSINESS WITH SPIRIT HALLOWEEN ANYMORE.

I bought a Dark Rebel Costume that stated on the packaging that it was for 12 to 14 years of age. However my daughter who is 13 and is petite and normal height could not even fit into it. I called guestservices and they keep giving me the same script return it and we will refund you or give you a new piece. However they did not answer my question that if the sizing is wrong will it be wrong with the new one that they will send me. Secondly I am in Hong Kong and I needed them to be responsible for the courier fee but they expect me to pay for it even if their own packaging is wrongly stated. Sherry a Guestservices supervisor was an ignorant person that did not know how to handle clients. On top of it I wrote 4 emails and no one replied me. The company CEO is Steven Silverstein and he too does not care to reply. This company is the worst to deal with and are totally unprofessional. Please stop buying from them. I am sure the response from this complaint will be to privately call guestservices which is their usual feedback.. What a Lame Company !!!

I would not order anything online with this Company the items I received were not what was on their website I was charged for the same item twice and one of the items were broken in the Box Call customer serviceThey said I could ship it back went to the Post Office it was gonna cost me $75 to ship it back Called customer service back and they told me they didn't have the items that I bought in store near me so I have to keep it or pay the shipping Because the store has to have the bar code to be able to return itI think that's ridiculous My items were only $50 dollars I feel like this is a scam you should be able to take it back to any of there stores if you're not satisfied with your purchase so now I'm stuck with items I didn't order one broken item and no way to send them back I will not ever buy from this company again

Working for this company is a joke I have a child that works there is going to high school put certain hours he can work and the manager turns around and says well we're all mandated that we have to work all these extra hours the trials getting ready for college and everything in high school he can't work certain days because of school functions and everything she turns around and tells him I can't give you any other hours because I have to be fair to everybody else if you put something down on an application and you hire the person that's fine but then I go to find out that they're so short staff nobody wants to work there in this manager has no idea or sense on what she's doing this is a disgrace of a company finish manager should never be working there a two-year-old can do better than her

Check your receipts! At two different Spirit Halloween stores in Ohio they rounded up my bill at checkout without asking for their “charity giving” to Children’s Hospital. IF they actually give that money and how much they actually give is questionable to me, but at the very least they should ask the customer if they want to pay 90 more cents on their bill. Otherwise, they are making a killing on the thousands of unsuspecting customers who walk out the door and do not notice that they are being overcharged. In the second incident, I caught it before I paid and asked the employee about it and she did not know how NOT to charge the round up. This makes me think that it is company policy and automatic UNLESS you question it. And in both cases when I questioned it, two different managers told me the same thing, “Oh she must have accidentally pressed the wrong button.” It’s stealing is what it is.

Trying to find if a store has an item in stock is impossible. There is not an option to do that online even though the recording states you can. All store numbers are rerouted to main customer service number where after sitting on hold for 25 minutes I was told by an unfriendly representative that I’d have to physically go to each store to check for the item. With a lack of customer service politeness after explaining how the stores are hours/miles away.